The Student Room Group

Returning shoes

Basically I want to return a pair of converses I bought but I'm not sure if I'll be able to now. I wore them out the other day and found that they were really uncomfortable, at first I thought they just needed wearing in but after walking in them lots I realised that really I need the size up. But I tried that size in the store and they were practically falling off me. So I decided to return them BUT my sister is now telling me that they'll check to see if I've worn them and will be able to tell if I have. :frown:

Thing is, I only wore them out as I'd worn them around my house to make sure they were comfortable and after deciding they were wore them out, I had no intention to return them. But after coming home and finding 2 mahoooosive blisters on my feet, there's no way I'm going to wear them again and I just really want my money back now.

Anyone had similar problems with returning shoes or work in a shoe shop? I don't know whether to give it a try or not now. :frown:

Reply 1

im the same with shoes they always seem to make my feet blistered nd sore and you always think god i cant wear them again, but i dont think the shop will take them bk just because theyre not comfy , bcuz the shoes arent faulty .

Reply 2

I work in a shoe department, and shoes can only be returned if unworn, or if there is a visible fault with them. Blisters and discomfort are related to shoe fitting problems and cannot be classed as a fault, unfortunately.

However, I do know where you are coming from with Converse - I have some and have only worn them about twice as they kill my feet!

The only thing you could do is go back to the shop and see what they say, you've got nothing to lose by doing that. Alternatively, try wearing thicker socks or plasters as padding for sore spots.

Reply 3

just make up an excuse and state i got them as a present for my cousin but they were to small on her, can i have a bigger size as she is kind of the same size as me ?

Reply 4

ICT.FrEaK
just make up an excuse and state i got them as a present for my cousin but they were to small on her, can i have a bigger size as she is kind of the same size as me ?


Well, yeah, I was going to say something along the lines of 'I bought these but later decided I didn't want them.'

But what I really wanted to know is will they be able to tell that I've worn them? My sister said they can tell from the bottom of the shoe but for heels or pumps I'd agree you can tell but for converse I would say they wouldn't be much difference. So they shouldn't be able to tell?

Reply 5

is it possible for u to post a pic?
i mean do u think its really that bad from the bottom?

Reply 6

I'd be way to embarassed to try and return shoes that had been worn... and would you really want to buy shoes if you knew someone else had worn them like that?

I used to work in a shoe shop, and a couple of people tried to return shoes that had probably been worn once on a night out but there were scratches and marks all over the sole so it was very obvious... but if there's nothing like that you might get away with it :s-smilie:

Reply 7

-nikki-
I'd be way to embarassed to try and return shoes that had been worn... and would you really want to buy shoes if you knew someone else had worn them like that?


But they look brand new and I was planning to clean them as well to make doubly sure they were fine. It would be the same as buying from eBay really. I would never try to return shoes that were damaged like that as proper shoes would be but trainers don't get scratches from one wear really.

I just looked at my shoes and one is completely clean (you wouldn't be able to tell if it'd be worn) but the other has some mud on the bottom and black bits on the white rim :redface:

So I was thinking of just returning my Babychams, which I've never worn and even still have the price tag from Office on them but.....I just checked the receipt and Office don't do refunds :mad: only exchanges and credit notes. :frown: I wanted my money back :frown: Thats no fair. :frown:

Reply 8

When I got some converses they hurt for ages and gave me blisters too, but I kept giving my feet a break by not wearing them for a while and waiting for them to heal then wear them again. Now they're the comfiest shoes ever!

Reply 9

wash the bottom of them with a wet cloth....assuming the sticker wasnt there....

Reply 10

yeh, office have a crap returns policy :frown:

Reply 11

nabiha87
yeh, office have a crap returns policy :frown:


Wish I knew that before I bought them! I bought 2 pairs of shoes but I wasn't completely sure about both of them but I needed new trainers. Now I regret getting them :frown: But the only pair I want now is Pumas (which I wanted before but couldn't find nice ones) and Office didn't have any colours I liked so now I'm going to have to trek up to Carnaby Street in London to get some nice ones! :mad:

Reply 12

I would try returning them if they look unworn, next time try not impulse buy!

Reply 13

I often worked on the shoe department in my old job, and we could only return the shoes if they were unworn at the botoom (not scuff marks, etc.)

Also, don't try to his the marks, as cashiers can tell and it often makes it a lot worse.

Try selling them on ebay.

Reply 14

Original post by belle_27
Basically I want to return a pair of converses I bought but I'm not sure if I'll be able to now. I wore them out the other day and found that they were really uncomfortable, at first I thought they just needed wearing in but after walking in them lots I realised that really I need the size up. But I tried that size in the store and they were practically falling off me. So I decided to return them BUT my sister is now telling me that they'll check to see if I've worn them and will be able to tell if I have. :frown:

Thing is, I only wore them out as I'd worn them around my house to make sure they were comfortable and after deciding they were wore them out, I had no intention to return them. But after coming home and finding 2 mahoooosive blisters on my feet, there's no way I'm going to wear them again and I just really want my money back now.

Anyone had similar problems with returning shoes or work in a shoe shop? I don't know whether to give it a try or not now. :frown:


I'm in the same situation. If i can't return the shoes I will probably give them away to charity. What else can I do. I don't think I will be able to sell worn shoes on Ebay?