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    I tried logging in my account but I was told that I put in the incorrect password. So I reset it but I am a little puzzled on how to do so. I followed the instructions by answering my secret question. I am confused by the characters and the selection. I know the answer to my secret question, however I am not sure how to import the answer. I tried entering the initials but it still never worked.

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    Hi there.

    From your secret answer, you need to choose the 3rd, 9th and 11th characters.

    Characters are either numbers or letters.

    Thanks.
 
 
 

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