URGENT HELP NEEDED. Laptop infected by malware

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Talus
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Hi all,Yesterday I upgraded my windows laptop to Windows 10. I was trying out Microsoft Edge, and when I tried logging into facebook I was told that I need to download adobe flash- I foolishly fell for it and when I clicked on the downloaded file, my computer was consequently infected by a load of bloatware and malware.I went through my program list and uninstalled everything straight away- I also used "Should I Remove It?" to double check.I reset my settings on Microsoft Edge and deleted all previous history and data. I did the same for Google Chrome. One of the set search engines had the word "conduit" - I understand through an internet search that Web Shield and "conduit" are common malware.I also ran a scan on Microsoft Defender to make sure I had no infected files.

I thought I had removed the malware, but my primary browser (Chrome) is still, somehow, infected by this malware. Every time I click on a link, or even sometimes randomly, I will get an annoying pop up, sometimes accompanied by a banner saying "This Ad was brought to you by Web Shield" (please see my screen shots below). I went through my installed programs again and ran a search into my hard drive for anything entitled web shield, nothing came up.The web pages I visit have also become inundated with malware links (also see screen shots below).

I'm at a loss for what to do. My laptop is fairly new and I usually am very vigilant about viruses and malware, but unfortunately I slipped in this instance and I have no idea how to remove it.

Please help! I don't want my computer to die as a result.

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Andrew657Thomas
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Just download Ad Block, that should block any pop ups.
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Talus
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(Original post by Andrew657Thomas)
Just download Ad Block, that should block any pop ups.
I have and use ad block. The malware surpasses it.
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Talus
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I downloaded MalwareBytes and am currently halfway through a scan - it seems to have detected the dodgy files so I think I may have sorted it.
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Mad Vlad
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(Original post by Andrew657Thomas)
Just download Ad Block, that should block any pop ups.
This is utterly dreadful advice. :curious: It's a malware issue, not some annoying popups.
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username1551801
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(Original post by Mad Vlad)
This is utterly dreadful advice. :curious: It's a malware issue, not some annoying popups.
You get them everywhere, you get used to it.
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username839961
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Just to be extra thorough, I'd suggest scanning using SuperAntiSpyware after using MalwareBytes. The former is apparently so thorough that it sometimes finds false positives. It's better to be safe than sorry.
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Talus
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(Original post by ChampEon)
Just to be extra thorough, I'd suggest scanning using SuperAntiSpyware after using MalwareBytes. The former is apparently so thorough that it sometimes finds false positives. It's better to be safe than sorry.
Thanks for this! I did three scans using MalwareBytes before the scans ran clear, downloading SuperAntiSpyware now.
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Iqbal007
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(Original post by Talus)
Thanks for this! I did three scans using MalwareBytes before the scans ran clear, downloading SuperAntiSpyware now.
Hmmm, delete history, etc, malwarebytes, delete temp files......then hitman pro.....delete anything recently downloaded as well.
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username1551801
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(Original post by ChampEon)
Just to be extra thorough, I'd suggest scanning using SuperAntiSpyware after using MalwareBytes. The former is apparently so thorough that it sometimes finds false positives. It's better to be safe than sorry.
That doesn't mean anything, please don't give bad advice like that.
False positives doesn't mean it's more secure. It's just like saying you've downloaded Skype, or Steam or even Google Chrome but it won't let you install it because it 'could' contain malware.
The less false positives, the better. It also doesn't mean it's thorough when you get false positives either, it can do a bare minimum scan and flag half of it as malicious, which might not even be true.

(Original post by Talus)
Thanks for this! I did three scans using MalwareBytes before the scans ran clear, downloading SuperAntiSpyware now.
If you're still getting popups on Chrome then it has most likely attached itself to your account, meaning you'll have to delete all your search engines, and tab preferences. Uninstall Chrome after and install it again.
The actual malware has most likely been deleted from the hidden programs data folder, along with registry hooks, but it still leaves the popup because it has attached to the browser.
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username839961
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(Original post by Jared44)
That doesn't mean anything, please don't give bad advice like that.
False positives doesn't mean it's more secure. It's just like saying you've downloaded Skype, or Steam or even Google Chrome but it won't let you install it because it 'could' contain malware.
The less false positives, the better. It also doesn't mean it's thorough when you get false positives either, it can do a bare minimum scan and flag half of it as malicious, which might not even be true.
Ah my bad. I was just going by what others told me. Still, I'd say using both may be more thorough than solely using MalwareBytes.
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username1551801
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(Original post by ChampEon)
Ah my bad. I was just going by what others told me. Still, I'd say using both may be more thorough than solely using MalwareBytes.
Not necessarily, depends where it scans, and what it scans.
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Nathaniel4
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Get avast security

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