Hey there! Sign in to join this conversationNew here? Join for free
    • Thread Starter
    Offline

    0
    ReputationRep:
    Hi everyone!

    I have a telephone interview with Royal Bank of Scotland on Tuesday for the position of Customer Services Officer (basically, the first port of call for customers in a branch).

    Has anyone else had this experience and if so, do you have any words of wisdom to impart?!?

    I've been informed that it will be largely competency based, and that there will also be some maths questions! Can anyone tell me what form these numerical questions will take, or at least have an educated guess as to what they will be?

    Any help would be much appreciated.

    Thanks!
    Offline

    0
    ReputationRep:
    Similar to me, but mine was for a cashier role. I had my HSBC phone interview about 3/4 weeks ago. They mainly wanted to know about my customer service experience (and she wanted specific examples :eek: ).
    Here are some questions:
    'In what situation have you...'
    -Dealt with an aggressive customer. Following my answer by quoting me and asking me to explain what I meant with the selected words I had used.
    -Shown knowledge when advising the customer. What was the outcome of your advice.
    -Worked as a team, and shown initiative.

    I mainly got asked things like that. It was horrible, it really got me flustered . She didn't seem nice a tall, but I guess that's the way she carried out her interviews.
    Good luck with yours and I hope it leads to the next stage. Sorry I can't any give advice about the math questions though?
    • Thread Starter
    Offline

    0
    ReputationRep:
    Wow, thanks. Some useful info there!

    Did you get the job?!?

    Canterbury is a wicked place to live by the way. You should go there!
    Offline

    0
    ReputationRep:
    Well i got through that stage somehow. Then i had the face-to-face interview which was so much more relaxed (but still quite formal). They made me feel really comfortable and luckily offered me the job there and then. That was nearly 2 weeks ago, i'm just waiting for my training and start dates now. (It taking a while for them to track down my references though.)
    Post back on how you get on!

    I haven't had a proper look round canterbury yet, I was hoping to on my interview day. At the moment Brighton is my first choice though.
    Offline

    0
    ReputationRep:
    hey, Im new to this forum,

    was wondering how you are finding your cashiers role? I have a interview shortly, and was also wondering what sort of questions you were asked.
    thanks in advance!!
 
 
 
  • See more of what you like on The Student Room

    You can personalise what you see on TSR. Tell us a little about yourself to get started.

  • Poll
    Would you rather give up sugar, or salt?
    Useful resources

    Articles and guides:

    Hands typing

    Degrees without fees

    Discover more about degree-level apprenticeships.

    A-Z of careers Advice on choosing a careerCV writing helpCovering letter helpInterview tips

    Featured recruiter profiles:

    CGI logo

    CGI is open for applications

    "Offering a range of apprentice and sponsored degree positions."

    Deutsche Bank logo

    Deutsche Bank is recruiting

    "Thrive in an international banking environment"

    ICAEW logo

    Merck

    "Merck is a global leader in specialized pharma & chemicals – join us!"

    Army logo

    The Army is recruiting now

    "With hundreds of roles available, there’s more than one way to be the best."

    Bianca Miller, runner-up on The Apprentice

    Handle your digital footprint

    What would an employer find out about you on Google? Find out how to take control.

    Quick links:

    Unanswered career sector and employment threads

    Groups associated with this forum:

    View associated groups
  • See more of what you like on The Student Room

    You can personalise what you see on TSR. Tell us a little about yourself to get started.

  • The Student Room, Get Revising and Marked by Teachers are trading names of The Student Room Group Ltd.

    Register Number: 04666380 (England and Wales), VAT No. 806 8067 22 Registered Office: International House, Queens Road, Brighton, BN1 3XE

    Write a reply...
    Reply
    Hide
    Reputation gems: You get these gems as you gain rep from other members for making good contributions and giving helpful advice.