Digital Cameras

Especially some of the guff the salesmen give out in the computer department

Yeah I hate dixons with a passion, somebody on this thread mentioned they got a digital camera for £150, the same model was £92 at Morgan.

Dixons is extremely expensive, they charge £50 for their matsui DVD player when the quality is a lot worse than a cheapo £25 supermarket one. Don't get me started on their customer service skills, they employ people who are good at selling stuff, not people with any technical knowledge. The amount of times I have gone in that shop for a laugh at the idiot salemen coming out with such dribble.

at the end of the day, they are a company who sells stuff to the average bloke who knows nothing about tvs, videos, computers.
considering they need to employ lots of people and these people need to cover a wide range of departments, theyre not really gonna know everything about everything.
plus, if they would employed people with specific skills, those people would be confined to their departments, would demand more money and drive the prices up (that is, assuming that theres an infinite number of knowledgeable people willing to work at dixons, which there arent )

oh and that camera sells at £130 at morgan, and thats a refurb, not brand new.

Yeah I hate dixons with a passion, somebody on this thread mentioned they got a digital camera for £150, the same model was £92 at Morgan.

Dixons is extremely expensive, they charge £50 for their matsui DVD player when the quality is a lot worse than a cheapo £25 supermarket one. Don't get me started on their customer service skills, they employ people who are good at selling stuff, not people with any technical knowledge. The amount of times I have gone in that shop for a laugh at the idiot salemen coming out with such dribble.

I can understand completely why you hate Dixons - most of the people I worked with didn't have a clue. There is so much pressure to sell that the manager actually encouraged sales staff to lie in order to make a sale...hence the reason I left. Personally, I would never shop there knowing what goes on behind the scenes now.

Yeah I got a refurb one but it still comes with a brand new box, all the brand new components, brand new plastic casing, full 12 month warranty so I think the savings worth it. As for staff plenty of other companies seem to able to employ knowlegable stuff, such as Richersounds, Maplin etc. It was £90 too, compared with dixons £150 price tag.

Yep I've seen the sale staff lie there before, I really don't agree with all this commission stuff. Its why if I want a window, I will go to a small two man company who will be 20 times cheaper and won't sell somthing for comission.

You can tell which staff are on commision by the product they try and sell you. As for extended warranties don't even get me started on that huge rip off.

Yeah I came to the conclusion that I am too honest to work in sales. My manager wasn't exactly happy when he heard me telling someone to shop online for an mp3 player instead of buying one from Dixons...

Hehe I admire you, I went for a job interview at PCWORLD once and after him telligm me about the competiveness, sales targets, etc I knew I couldn't do it. I would be telling people you don't need this £1200 PC, this £300 one would be perfect for your needs etc.

They are closing 1/3 of Dixons stores down now and to be honest it dosn't really surprise me.

i used to work in a phone shop... they were obsessed with sales targets! pushing extra services and stuff like that got you huge amounts of commision and bonuses. because i was a pain in the ass and didnt really care about money i'd just spend hours and hours with customers i liked and neglect all my very lucritive business clients (cos they were all wankers and didnt deserve my help)... the hours i spent helping my blind customers (think i was the only one who ever served our disabled customer-base) learn how to use their phones and setting up synchs with peoples laptops etc... everyone else was just sell sell sell. targets are forced down your throats every day - major pressure - and if i had desperately needed the money i probably wouldve just worked to get commision (ie, not discussed memory needs and all that, just alwys sold them the most expensive) but as it was i didnt give a damn and used to just try and enjoy my work. people appreciate that, my customers used to come back in with boxes of chocolates for me!

another dig at dixons staff: a couple of years ago one tried to short-change me by £20!!! they kicked up a real fuss when i refused to pay the extra £20 and took my details down saying i'd have to come back and pay if the till didnt balance!!! got a phonecall that night from the store manager appologising for the "appalling" behaviour of his staff!!!

richersounds are very small in comparison, and very focused. tbh i dont think maplin really hires anyone particularly knowledgable, but theyre small too, anyway.

like i said, they sell to the novice, people who like the convenience of having the stuffthere and then, not worried abotu the price - thats how it works.