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Boohoo customer service interview???? watch

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    Hi,
    I have an interview with boohoo in a few days for the customer service role.
    Apparently the interview involves some type of group assessment and presentation.
    I was just wondering if anyone has had this and if so, what can I expect?

    Thanks!
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    Hi there not sure if you will get this or reply but did you go to the interview only I'm in the same boat have an interview for customer service position in the Burnley site. Not sure of what to expect or prepare for any tips
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    (Original post by thomas15)
    Hi there not sure if you will get this or reply but did you go to the interview only I'm in the same boat have an interview for customer service position in the Burnley site. Not sure of what to expect or prepare for any tips


    Hey yes I did, It was fine really. I got the job.
    Its split into 3 parts.
    a) A one on one interview where they just get to know you. Speak about your experience with customers; whether thats in person, over the phone or email.
    b) A written assessment where you're gven scenarios of a few emails from customers - you have to show how you would answer them. so for example, if their item is damaged give them 10 - 20% of on their next order. And you have to write about how you fit in with the role you've applied for.
    c) a group presentation where you have to come up with a reward scheme and its launch.

    Don't worry. Its all pretty straightforward. You'll be fine.
    Hope you got this message in time.
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    How was it? I'm up on Friday lol
 
 
 
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