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    I don't even know what I'm doing wrong. It seems to me like there is a difference between morals and being told what to do really. They are quite difficult, anyone passed them?


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    I've passed them, just think "what would Tesco want me to give the best customer service and be and efficient worker?"
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    (Original post by Wellzi)
    I've passed them, just think "what would Tesco want me to give the best customer service and be and efficient worker?"
    Oh wow well done. The only ones I think I fail is the ones where it asks me that a customer needs help but I also have to do something else for a customer or if the queue is busy.
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    (Original post by Rhythmical)
    Oh wow well done. The only ones I think I fail is the ones where it asks me that a customer needs help but I also have to do something else for a customer or if the queue is busy.
    In retail, the customer you are dealing with is always top priority no matter what. Long queues or another customer comes up to you for help, doesn't matter.

    Obviously in real scenarios you would in these instances:

    1) Just let the queues build up (it's not your responsibility if you're with a customer) and a supervisor will probably notice. Or talk to a supervisor to get more people on the tills if the queues were long, explain that you're with a customer needing help.

    and scenario 2: you would tell the customer that you will be 1 minute while you help the current customer you're dealing with.

    Hope this helps with you answering those questions on the questionnaire.
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    (Original post by xgabrielc)
    In retail, the customer you are dealing with is always top priority no matter what. Long queues or another customer comes up to you for help, doesn't matter.

    Obviously in real scenarios you would in these instances:

    1) Just let the queues build up (it's not your responsibility if you're with a customer) and a supervisor will probably notice. Or talk to a supervisor to get more people on the tills if the queues were long, explain that you're with a customer needing help.

    and scenario 2: you would tell the customer that you will be 1 minute while you help the current customer you're dealing with.

    Hope this helps with you answering those questions on the questionnaire.
    Thank you a lot, after seeing this I should mention that I've passed the pre screening fifth time lucky and should get a response soon.
 
 
 
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