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Online business directory is manipulating me, robbing me Watch

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    • Thread Starter
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    Hi

    So I've got an online business account on Yell.

    When I first signed up, the sales agent who called me quoted me on £105 for everything, I asked him the total price many times which he stated £105.

    So I looked at the E-contract online which stated the total price is £1261 from July 2015-July 2016, because the sales agent stated £105 I believe this must be an accurate contract. The contract just stated the total price, not how much the monthly payments will be, not when my first monthly payment starts or ends.

    He even stated you've got until September to save up for £105.

    I ignored my bank statements and in November I found out I am paying for £126 for 10 months (September-July). I called them to say when I signed the contract I signed for £105 not £126 and all the stated was 'he forgot to add 20% VAT on'. I sent a letter in December and got an email saying their has been a misunderstanding on the price quoted.

    This is nonsense, they are messing me about, I've already paid £126 in September, October, November and I will not get it back and it's arrogant of them to say it's my fault and their is a misunderstanding, very arrogant.

    I've sent them another email about all of this and clearly stated if the sales agent told me the accurate figure and the contract was clear, I would simply not have formed the contract. When I phoned them ages ago all they could say is he just forgot to add the VAT and raise this issue with the sales agent. The sales agent is available 5 days a week and has not responded to my emails.

    I'm very sure I can cancel this contract due to the breach of contract in the price mentioned and the contract has not been made clear. If the sales agent told the correct price of £126, I simply would not have agreed to the contract there and then.

    What are your thoughts?
    • TSR Support Team
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    Will you be able to prove the original agreed price? Are you part of any organisations like the FSB where you can get legal advice?
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    I think you need to take this one on the chin. It is standard practice not to include VAT when quoting prices since most businesses can reclaim it. In these situations you need to specifically asking if VAT is included.
    • Section Leader
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    Services or goods supplied primarily to businesses do not need to have VAT inclusive pricing.

    There's nothing you can do about this. Sorry.
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    (Original post by Anonymous)
    I called them to say when I signed the contract I signed for £105 not £126
    Do you have a copy of what you signed?

    (Original post by Anonymous)
    and all the stated was 'he forgot to add 20% VAT on'.
    Do you have that in writing?


    (Original post by Anonymous)
    When I phoned them ages ago all they could say is he just forgot to add the VAT and raise this issue with the sales agent.
    This is rubbish. Your contract is with them, not their sales agent. Again; do you have it in writing that the sales agent 'forgot' to add VAT?

    (Original post by Anonymous)
    The sales agent is available 5 days a week and has not responded to my emails.
    Don't bother, its now nothing to do with him now.

    (Original post by Anonymous)
    I'm very sure I can cancel this contract due to the breach of contract in the price mentioned and the contract has not been made clear.
    I'm not so sure. It depends what you signed and given the fact you've already made several months payments on it would suggest you had accepted the contract (even if you hadn't).

    Write an email to the CEO: [email protected]

    That will get your complaint escalated to a more senior member of customer services.
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    (Original post by Reue)
    Do you have a copy of what you signed?
    He said he had an econtract with the total price "So I looked at the E-contract online which stated the total price is £1261 from July 2015-July 2016, because the sales agent stated £105 I believe this must be an accurate contract."

    If he accepted the total back in mid-2015 he's too late to complain now... and it looks like he has no grounds anyway.

    (In other news - why the new avatar? )
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    (Original post by jneill)
    He said he had an econtract with the total price "So I looked at the E-contract online which stated the total price is £1261 from July 2015-July 2016, because the sales agent stated £105 I believe this must be an accurate contract."
    As far as I knew, Yell do not accept e-signatures and so he must have signed a physical contract or invoice. Hence why I wanted to know what that physical copy said.
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    (Original post by jneill)
    (In other news - why the new avatar? )
    Why not? Had the same one for over a decade now, thought we could use a change
 
 
 
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