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    • Thread Starter

    Hi guys,

    So today we have been given our CA question and it's 'to what extent is the business you have chosen good at meeting customer needs?'.

    I understand that I have to use a small business which I have already chosen (hair salon). I just needed to know what kind of questions do I need to ask the customers?

    Many thanks.


    I did a different question, the one about entrepreneurs, but for your question I would suggest identifying what you think helps a business meet its customer needs eg Does the hair salon offer after-service care? Does it spend extra on the store to make it aesthetically pleasing?
    Or maybe you could send a questionnaire to the customers asking how they felt different aspects of their service was, in terms of staff friendliness or value for money or quality of end result. Then maybe ask the customer whether they would go back again to evaluate how well the salon performs for customers.

    I wish you well! ☺
    • Thread Starter

    Thank you very much, much appreciated Lucy.

    Wish you all the best too.

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