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    • Thread Starter

    Hi, I know that there have been threads on this before but most are quite old and I just really need some clear advice regarding what to do.

    In August of 2015, I left UEA to transfer to Newcastle University. I'm doing the same course at ncl, I've moved into Year 2 and I completed my first academic year. I received notification a little while after my withdrawal from the Student Loans Company, informing me that I'd an 'overpayment of grant' of £611. After a load of phone calls, one member of staff whom I spoke to at Student Finance assured me that once my application for funding had gone through for my next academic year, my 'withdrawal' would change to a transfer on the systems and the overpayment error would be fixed - she very firmly told me not to pay anything. As far as I knew, my problem had been sorted.

    A few weeks ago however, CCS (the debt collection agency which the Student Loan Company apparently transfer overpayments to) got in touch with me about repayment. I hadn't heard anything until then from the Student Loans Company to suggest that I still owed this money.I got my account put on hold with CCS to give me some time to sort the problem out, but almost two weeks later I'm still stuck.First of all, I realised that on the form I'd submitted to UEA I'd written my last day of attendance as the 30th May (as this was my last timetabled day). I was told by Student Finance that as my withdrawal date wasn't the official end of term, I had to pay the grant awarded to me for between May and September. I was told that if I had this date changed to the end of term by UEA, I would be reassessed and the problem should sort itself out (as I've been in education for exactly the same amount of time as I would've been if I'd stayed for my second year of study at UEA).

    I had this date changed last week to the 5th June, the official end of term. My reassessment came through as promised but all it's done is deduct £39 from my overpayment, which now stands at £572.I really need some help here, I've done everything that I've been advised to do and nobody that I phone seems to actually know how to fix the situation. I'm positive that I shouldn't have to pay this money but I'm really losing hope! If somebody could please help me I'd appreciate it so much, it's really worrying me.
    • Thread Starter

    • Official TSR Representative

    Official TSR Representative
    Hi cliffysbiro

    In order for you to be eligible for funding for the whole year, the university must tell us you have transferred.

    If they have simply told us the course end date, we will have awarded you funding up until that day. The funding you would have been given would have been to cover you up until 31st August when you would start the next year of your course, hence the over-payment.

    It may be best to speak to the university again who can can call their own helpline for advice.

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