Hey there! Sign in to join this conversationNew here? Join for free
    • Thread Starter
    Offline

    3
    ReputationRep:
    I bought two things from Zara in January, later returning just one of the items. I just thought to check that the refund had cleared okay, however the original purchase has disappeared off my bank statement. I just went through my statement and can match up everything else to some other activity. The money in and out also adds up to the current total.

    So, have they accidentally refunded the whole thing? Have they not refunded anything as I can't see a specific refund? Should I be concerned?

    Thank you!
    • Welcome Squad
    Offline

    17
    Welcome Squad
    I am very confused, because once a transaction is made, even if refunded, it should remain on your bank statement.

    Perhaps contact the customer care service to explain your concern?
    Offline

    15
    ReputationRep:
    You say it dissapeared, but are you sure that the original purchase was ever on your statement?
    • Thread Starter
    Offline

    3
    ReputationRep:
    (Original post by thecatwithnohat)
    I am very confused, because once a transaction is made, even if refunded, it should remain on your bank statement.

    Perhaps contact the customer care service to explain your concern?
    (Original post by LiquidGold)
    You say it dissapeared, but are you sure that the original purchase was ever on your statement?
    Sorry for the delay! Thank you for the replies I was pretty certain the original purchase was on my statement but maybe it wasn't, I'm doubting myself now. I'll contact my bank to see what's happened, thanks again!
    Offline

    19
    ReputationRep:
    (Original post by olivia30)
    Sorry for the delay! Thank you for the replies I was pretty certain the original purchase was on my statement but maybe it wasn't, I'm doubting myself now. I'll contact my bank to see what's happened, thanks again!
    Did you manage to get it all sorted in the end?
 
 
 
  • See more of what you like on The Student Room

    You can personalise what you see on TSR. Tell us a little about yourself to get started.

  • Poll
    Would you like to hibernate through the winter months?
    Useful resources
    How much money do you spend a week?The ultimate guide to tax!Guide to student bank accounts

    Sponsored features:

    Web Legend

    Win a Macbook Air!

    Blog about setting up a website for a chance to win in our Web Legend competition.

    Quick link:

    Unanswered money and finance threads

    Groups associated with this forum:

    View associated groups
  • See more of what you like on The Student Room

    You can personalise what you see on TSR. Tell us a little about yourself to get started.

  • The Student Room, Get Revising and Marked by Teachers are trading names of The Student Room Group Ltd.

    Register Number: 04666380 (England and Wales), VAT No. 806 8067 22 Registered Office: International House, Queens Road, Brighton, BN1 3XE

    Quick reply
    Reputation gems: You get these gems as you gain rep from other members for making good contributions and giving helpful advice.