Turn on thread page Beta
    • Thread Starter
    Offline

    6
    ReputationRep:
    I bought two things from Zara in January, later returning just one of the items. I just thought to check that the refund had cleared okay, however the original purchase has disappeared off my bank statement. I just went through my statement and can match up everything else to some other activity. The money in and out also adds up to the current total.

    So, have they accidentally refunded the whole thing? Have they not refunded anything as I can't see a specific refund? Should I be concerned?

    Thank you!
    • Welcome Squad
    Offline

    20
    Welcome Squad
    I am very confused, because once a transaction is made, even if refunded, it should remain on your bank statement.

    Perhaps contact the customer care service to explain your concern?
    Offline

    19
    ReputationRep:
    You say it dissapeared, but are you sure that the original purchase was ever on your statement?
    • Thread Starter
    Offline

    6
    ReputationRep:
    (Original post by thecatwithnohat)
    I am very confused, because once a transaction is made, even if refunded, it should remain on your bank statement.

    Perhaps contact the customer care service to explain your concern?
    (Original post by LiquidGold)
    You say it dissapeared, but are you sure that the original purchase was ever on your statement?
    Sorry for the delay! Thank you for the replies I was pretty certain the original purchase was on my statement but maybe it wasn't, I'm doubting myself now. I'll contact my bank to see what's happened, thanks again!
    • Community Assistant
    Offline

    19
    ReputationRep:
    Community Assistant
    (Original post by olivia30)
    Sorry for the delay! Thank you for the replies I was pretty certain the original purchase was on my statement but maybe it wasn't, I'm doubting myself now. I'll contact my bank to see what's happened, thanks again!
    Did you manage to get it all sorted in the end?
 
 
 
The home of Results and Clearing

1,073

people online now

1,567,000

students helped last year
Poll
A-level students - how do you feel about your results?

The Student Room, Get Revising and Marked by Teachers are trading names of The Student Room Group Ltd.

Register Number: 04666380 (England and Wales), VAT No. 806 8067 22 Registered Office: International House, Queens Road, Brighton, BN1 3XE

Write a reply...
Reply
Hide
Reputation gems: You get these gems as you gain rep from other members for making good contributions and giving helpful advice.