I identified my fears, anxiety and concern with regards to the medical assessment for PIP (Personal Independence Payment) I would be be having next tuesday. During the call, the advisor told me I should not worry, I was obviously just stressing myself out about the process before it had begun, by assuming a worst case scenario.
I then attempted to defend and explain why I WAS So agitated and anxious, because my personal experience with the medical assessment process was not a fair or pleasant one, an experience and sentiment shared by many other disabled people who are been through the process.
I then said to the advisor:
"I want to be clear I am not trying to be delibrately awkward or pedantic with you. I want to be very clear on that, I am merely trying to explain why I am so afraid and concerned."
(This is caused by my social anxiety, where I feel it necessary to justify anything I say).
The advisor then replied with:
"REALLY? Are you sure? You certainly are coming across as awkward and pedantic."
I was very offended by this and challenged them, asking if I had been offensive, abusive, aggressive or inappropiate during my call at any time.
They claimed they did this:
"purely to make me reflect on how I come across to people."
I again asked them had been offensive, abusive, aggressive or inappropiate during my call at any time.
They replied in the negative. I asked them to confirm if I had been any of the above. No, I had not been abusive, sworn at them, nor had been aggressive or personally offesnive.
They then said that obviously I was going to be disagreeing with everything they said, so I was to tell them what to say, and then they would just agree with it.
From there, I then asked for their details and asked to be passed to a supervisor.
I was left in considerable distress, as I felt slighted, that the advisor was inappropiate, allowed his hostility to show, and had acted in a very judgemental way.
I feel like if they were aggrieved, by virtue of the fact that they are working on a mental health helpline, they would exercise better judgement and empathy.
Feeling very upset about the way I was spoken to by an advisor on a helpline :( Watch
- Thread Starter
- 01-01-1970 02:00
Offline21ReputationRep:TSR Support TeamClearing and Applications Advisor
- TSR Support Team
- Clearing and Applications Advisor
- 08-03-2016 19:04