I work at a clothes store where customers have the chance to complete a questionnaire about their experiences in store. I was informed by management today that I had received one saying I was "spectacularly" rude and unhelpful. I have been racking my brain trying to find a reason why a customer might have said that about me especially for the specific date and time but I cannot.
I also realised that someone who strongly dislikes me was served by a colleague and the wording and timing of the survey seem like it could be them. I'm unsure as to whether I should talk to my manager about this being a possibility or whether it will just seem like I am making excuses.
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False Customer Complaint watch
- Thread Starter
- 13-03-2016 21:32
- 14-03-2016 13:10
I wouldn't because you have no proof that it was actually them.. Remember when you consider to be polite some people consider to be rude. Someone could have asked you where something was and maybe you pointed it to them rather than walking them to the exact spot, Someone could have asked you a question and your answer wasnt up to their standards, I wouldn't take it personally.
You can't please everyone, as long as there is no serious consequences i'd just let it go otherwise it could seem like you're making up excuses when you can't be 100% they even filled out the questionnaire.