Uploaded work through moodle but all disappeared . Help needed asap please.

bracken1996

Hi my daughter uses moodle for her uni work. Not sure what version. She found out on the weekend that 3 lots of uni work she sent through moodle appears to have not been received. She sent work through in January/ Dec time and was only advised this week this has not been received. She advised lecturer one of the assignments they are saying not completed she had actually received a grade back on through moodle although it doesn't appear there now. The lecturer confirmed she had saved her work to her system and could actually see had marked it and given the c like my daughter said.This doesn't explain where they have dis appeared too. My daughter was given resist on the other 2 that disappeared and submitted these last night just before the deadline. Emailed lecturer to say she sent them. My daughter sat and watched load through. No error messages received. This morning lecture said not received again. Daughter logs onto moodle and there is nothing at all. Completely blank. So as deadline was midnight and these 2 are re sits she can't resist anymore that's it. So 5 pieces of work submitted. 1 was originally received as marked but now disappeared.
Help please?
Is there anyway of finding out where all this work is gone?
Is there anyway to prove this has been sent as no email receipts have been received ?
No other students on this course have had this issue this year. One did last year and was told her moodle log in was corrupt. Could this be the issues?

Reply 1

999tigger

19

why would she wait till just before the deadline when she had problems before? It seems reckless to run that risk.
She should have just emailed the documents to the department to prove they were done by the deadline.

She will need to contact IT who are responsible for running the system to ask if they keep a log or whether its possible to verify from her computer. this may or may not be possible.

She should also consider appealing, but again evidence is whats needed for the department to believe her and she could ahve done things like take photos/screenshots of the documents. She should appeal anyway. Perhaps the work she was sending is time stamped so she cna confirm it was completed before the deadline, but they may not like that. The department will have to listen becayse the consequence for her gards i imagine are severe.

I wouldnt give up. It will know as much as they do see if you cna get one of them to give advice.

Reply 2

bracken1996

OP

1

She had 2 assignments to do in 3 days. She sent them through before the deadline by about 3 hours. These are the re sits of the previous 3 that also had been submitted and not received so they say. They are not allowed to email them or print them to hand in. It has to be through moodle.
She did email her lecturer to say that she has just uploaded assignments onto moodle and to let her know if nor received. They came back to my daughter at 9.30 next morning to say not received by which time it's too late.
A friend of hers had the same issue last year and it turns out her log in was corrupt.
Do you think this could be the case?

Reply 3

Subspace

8

See if she can replicate the problem again. If she can, then show this to the IT department.

Where was her data saved? Surely she could re upload the documents or restore from a backup?

Posted from TSR Mobile

Reply 4

JoeTSR

22

Bring it up with IT. It's impossible to say anything with the limited info we'll have here (e.g. login being corrupt is nonsense). Mention the work that was marked, and demonstrate that it isn't showing up in her Moodle. That should be enough evidence for them to start looking into it and checking the delete logs (and if nothing's there, where it went). It may be a known (but uncommon) problem. She could also demonstrate it in front of them/the lecturer if it's reproduceable.

I'd suggest seeing them ASAP. If there are any assignments due in the meantime, email them as well as uploading on Moodle. I know you said they don't want her to do that, but honestly, this sounds like their screwup, it's not fair to penalise her because the IT department can't do their jobs properly (but don't say that!). At least that way there's evidence she's not just skiving.

If it is reproduceable, then I'd phrase it something like "I'm not sure if I'm doing it right, can you show me?" to give a little ego boost while you're telling them their system's broken.

Reply 5

999tigger

19

Original post by bracken1996

She had 2 assignments to do in 3 days. She sent them through before the deadline by about 3 hours. These are the re sits of the previous 3 that also had been submitted and not received so they say. They are not allowed to email them or print them to hand in. It has to be through moodle.
She did email her lecturer to say that she has just uploaded assignments onto moodle and to let her know if nor received. They came back to my daughter at 9.30 next morning to say not received by which time it's too late.
A friend of hers had the same issue last year and it turns out her log in was corrupt.
Do you think this could be the case?

It sounds very odd that she was given only 3 days to do 2 resits from start to finish.
Ofc they havent received them, why would they say otherwise?

I would have printed them or e-mailed in addition as backup becayse then all you would be dealing with is it hadnt come via the correct metho, but you could have proven the complete work existed before the deadline. Insurance.

Its a shame the system doesnt give confirmation that the item has been sent and it wasnt screenshotted. As said previously you will need to identify which part of IT has responsibility for maintaining the Moodle system and to see if they keep any logs. You should appeal anyway as you have nothing to lose. She might want to contact her student rep to help with her case.

As pointed out above it should be easy to replicate the problem by trying to send through again and having the document not making it. If it does get through though, then that will be a major spanner in the works for your appeal.

(edited 8 years ago)

Reply 6

pd2022

3

Original post by bracken1996

Hi my daughter uses moodle for her uni work. Not sure what version. She found out on the weekend that 3 lots of uni work she sent through moodle appears to have not been received. She sent work through in January/ Dec time and was only advised this week this has not been received. She advised lecturer one of the assignments they are saying not completed she had actually received a grade back on through moodle although it doesn't appear there now. The lecturer confirmed she had saved her work to her system and could actually see had marked it and given the c like my daughter said.This doesn't explain where they have dis appeared too. My daughter was given resist on the other 2 that disappeared and submitted these last night just before the deadline. Emailed lecturer to say she sent them. My daughter sat and watched load through. No error messages received. This morning lecture said not received again. Daughter logs onto moodle and there is nothing at all. Completely blank. So as deadline was midnight and these 2 are re sits she can't resist anymore that's it. So 5 pieces of work submitted. 1 was originally received as marked but now disappeared.
Help please?
Is there anyway of finding out where all this work is gone?
Is there anyway to prove this has been sent as no email receipts have been received ?
No other students on this course have had this issue this year. One did last year and was told her moodle log in was corrupt. Could this be the issues?