Phone warranty - what can I do?Watch
They then contact me when I sent my old phone back (I told them about a couple of small scratches on the metal on the edge which they said was fine because it was classed as wear and tear) saying that they're going to charge me 500 pounds for the phone because the phone that I'd sent has a damaged screen apparently. I sent it in almost perfect condition and have had it in a case/screen protector since I've got it. They're now refusing to take blame for this and are pinning it on me even though I have no clue about it.
What are my options? Can I fight my case or do I just have to accept the charge? They said they can send the phone back to me and I'll send this one back to them but I'm unsure as to what to do as I'm now 500 pounds out of pocket. HELP!
How did you post it to them? If it was tracked/recorded/couriered etc and you can get confirmation that the package arrived damaged from Google/Huawei, then the company that dispatched it may have some policy making them liable for covering the cost.
The thing is, they're asking for 500 pounds (the cost of the handset they gave me) which I do not have. And even sending the phone back to me so I can see what actually happened isn't an option either apparently.
They also said that the outer packaging looked okay but the phone box inside was open with the phone laying outside the box (despite me taping it shut on all four corners). I've delivered many packages, some with phones in them, and that hasn't ever happened that tape somehow manages to unstick itself. Even then, they described the damage as being a cracked screen at the bottom with some glass missing. It just makes no sense whatsoever.
Posted from TSR Mobile
It was shipped through UPS. Not sure about whether insurance was taken out.
This is the information I received beforehand, does this mean they'll make me pay in any circumstances? -
After receiving your replacement, please return your item using the attached RMA within 14 calendar days.Your item and all applicable accessories must be returned in like-new condition.
Google may deduct any loss in value of any items returned, if the loss is the result of unnecessary handling by you.
Posted from TSR Mobile