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    Hello, I didn't know where to pit this. Today, I've just paid £450 in cash for repairs on my car and was too hyped in the moment to realise he didn't give me a receipt. Anyway, whilst driving home the car still isn't 100% and looks like I'm gonna have to take it back. I'm worried they're not going to do anything because I paid cash and have no receipt. Has anyone got any suggestions on what I should do if they refuse?
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    Take it back. he should have guven you a receipt on what they had done, bt you cna make a note based on what you asked them to do and what they did. Whether you paid cash or not is irrelevant unless you did so explicitly to evade tax. That might give me the impression he could deny and be unco operative about your claim. Cash isnt of itself ebidence of anything except you paid by cash.

    He may agree to fix the issue.

    If you want to get legal on him, then you have a right to repair under s55 of the Consumer Rights Act 2015, which gives you a right to ask them to put matters right. Dont get legal on people until they start to be difficult and even then you need to diplomatic. Possibly take a friend with you if you feel they might mess you about.
    They need to perform the repiar in accordance with what they first promised to do. they cnat charge you extra.
    http://www.legislation.gov.uk/ukpga/...ion/55/enacted

    If after the repair it still isn't right , then you have a right to ask for a refund under s 56. and they must do so wiithout undue delay.

    In reality if its some backstreet trader they are unlikely to know about the law. This may also be true of a national chain, but less likely. If you arent happy then you need to sue them following the small claims process. Hopefully it wont come to that and you can moderate the impact of telling them what your rights are by saying you have spoken to CAB or trading standards and thats what they advised you should do.


    https://www.citizensadvice.org.uk/la.../small-claims/
    https://www.gov.uk/make-court-claim-for-money/overview
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    (Original post by 999tigger)
    Take it back. he should have guven you a receipt on what they had done, bt you cna make a note based on what you asked them to do and what they did. Whether you paid cash or not is irrelevant unless you did so explicitly to evade tax. That might give me the impression he could deny and be unco operative about your claim. Cash isnt of itself ebidence of anything except you paid by cash.

    He may agree to fix the issue.

    If you want to get legal on him, then you have a right to repair under s55 of the Consumer Rights Act 2015, which gives you a right to ask them to put matters right. Dont get legal on people until they start to be difficult and even then you need to diplomatic. Possibly take a friend with you if you feel they might mess you about.
    They need to perform the repiar in accordance with what they first promised to do. they cnat charge you extra.
    http://www.legislation.gov.uk/ukpga/...ion/55/enacted

    If after the repair it still isn't right , then you have a right to ask for a refund under s 56. and they must do so wiithout undue delay.

    In reality if its some backstreet trader they are unlikely to know about the law. This may also be true of a national chain, but less likely. If you arent happy then you need to sue them following the small claims process. Hopefully it wont come to that and you can moderate the impact of telling them what your rights are by saying you have spoken to CAB or trading standards and thats what they advised you should do.


    https://www.citizensadvice.org.uk/la.../small-claims/
    https://www.gov.uk/make-court-claim-for-money/overview
    Thanks for the quick response. I called him back and have a video of the noise. I brought my housemate with me for a witness. We've agreed to take it back in Monday where I'll show him the video and try and stay with them to see what they do about it, if I can. Thanks again!
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    Hopefully you can settle it without much fuss. Only start saying you arent happy and mentionining CAB or Trading Standards says, if he starts to resist. You have a right to get the repair that you agreed on. the law bit comes in later if you dont get what you want. Post back on here if it doesnt go the way you want. Taking the other person is good as a witness as well. the videos or any recordings are also good as evidence. Youve met him so I have no idea if he is reputable or not.

    You only have to pay the agreed price. Be sure what you agreed to and be wary of him asking for more money for work he should have done in the first place.
 
 
 
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