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    • Thread Starter

    Hello. I have received an automated email from student finance saying they need more information "Awaiting Eligibility Evidence". This has got me stressed because I did send them everything off as requested. I sent off my passport and other evidence that they needed- they returned it saying that they needed orgininal evidence and I sent that as well yesterday using special delivery ...

    When I login to the student finance website to see my account everything seems ok and it says they have all the information they need but I still received this email and I am a bit worried. What should I do??

    Thank you.
    • Official TSR Representative

    Official TSR Representative
    Hi there.

    If this was only just sent then it's normal to receive the e-mail at that time as it won't have been processed straight away.

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