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    i tried to apply a couple weeks ago but when i came to the step where i had to enter emergency contacts the website crashed every single time and told me that there was an unknown error with my application. i couldnt get anyone on the phone so i decided to just cancel my application, figuring i would be able to just reapply. now it's not letting me reapply for 2016/17 because "applications for next year arent open yet" (or something similar) which makes no sense. i still couldnt get anyone on the phone (i was calling both the regular and the eu number since im applying from germany). i sent a complaint and got told to download a paper application which ive been working on but it just seems like a lot more work than the online application. ive tried calling again but it only ever tells me that there is momentarily no connection and i should try at a later time, i dont even get put on a loop. where can i reach someone (dont really wanna ask publicly on fb or twitter, though ill do it if theres no other way) or is there any way to fix my application?
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    (Original post by elegr)
    i tried to apply a couple weeks ago but when i came to the step where i had to enter emergency contacts the website crashed every single time and told me that there was an unknown error with my application. i couldnt get anyone on the phone so i decided to just cancel my application, figuring i would be able to just reapply. now it's not letting me reapply for 2016/17 because "applications for next year arent open yet" (or something similar) which makes no sense. i still couldnt get anyone on the phone (i was calling both the regular and the eu number since im applying from germany). i sent a complaint and got told to download a paper application which ive been working on but it just seems like a lot more work than the online application. ive tried calling again but it only ever tells me that there is momentarily no connection and i should try at a later time, i dont even get put on a loop. where can i reach someone (dont really wanna ask publicly on fb or twitter, though ill do it if theres no other way) or is there any way to fix my application?
    If you're an EU student then you should have been applying using the paper EU16N form anyway (this might be why the online application was failing). Online application is only for English students (or EU students who have been resident in England long enough to be eligible for maintenance support as well as tuition loans).

    The EU16N forms are very straight forward: https://www.gov.uk/student-finance-f...17/new-student
 
 
 
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