Unit 216 - organise business travel or accommodation

Hi, I'm new to TSR so not sure if I am in the right place but here goes..

I recently started a level 3 business administration apprenticeship at a hotel and its going well, I'm just stuck on a specific unit. Even though I'm doing level 3, I had some credits left over after picking my optional units so I did a couple from level 2.

This particular one is unit 216 - organise business travel or accommodation and I am stuck with learning outcome 1 and 2. I have already done the actual travel arrangements for the senior members of the team and my assessor says this is enough evidence to support learning outcome 3 so all I have to do now is answer the questions but I am really struggling. Any help or a point in the right direction would be appreciated..

Questions 1.1 to 1.4