Hi, im taking the business controlled assessment this year and i have chosen "Which is the most important method used by your chosen business to deliver high levels of customer satisfaction?" as my title - but im really confused at what kind of things i need to put in my research for a question like this. I was thinking of creating a questionnaire for the customers but im not sure what to put on it? Any ideas?? Thanks - P.s if ive posted this in the wrong place then forgive me :-)
Which unis have sent theirs?