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Parent Support - Gov site will not let me create an account to support my son's appli watch

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    My son applied for his first year's uni loans - I received the email this generated so that I could support his application.
    Followed the link on the email and found that I need to open an account similar to his in order to support him and enter my financial details but the site will not allow me to open an account - I have been trying for days now - it just keeps saying that it appears as if I already have an account and asks me to log on. I definitely do NOT already have an account.
    If I try to see if I do have an account - by submitting the forgotten password button, then I get the message 'unknown error has occurred'.
    Tried the helpline 0300 100 0607 but there is no option for on their convoluted messaging system for supporting parents with problems.
    Help!! Suggestions please!
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    (Original post by Sharon Cheston)
    My son applied for his first year's uni loans - I received the email this generated so that I could support his application.
    Followed the link on the email and found that I need to open an account similar to his in order to support him and enter my financial details but the site will not allow me to open an account - I have been trying for days now - it just keeps saying that it appears as if I already have an account and asks me to log on. I definitely do NOT already have an account.
    If I try to see if I do have an account - by submitting the forgotten password button, then I get the message 'unknown error has occurred'.
    Tried the helpline 0300 100 0607 but there is no option for on their convoluted messaging system for supporting parents with problems.
    Help!! Suggestions please!
    Use the paper form - https://www.gov.uk/student-finance-f...ails/year-1617

    The details will carry across either way and it saves faffing about with the online option or the call centre.
 
 
 
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