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    I placed an order for an oyster card for 11-15 year olds, on the 13th of May at around 5-10 pm, on a Friday. I know it takes 2-3 weeks to arrive but it hasnt arrived yet. Its been 3 weeks today. Someone I knoe CLAIMS to have called them (assuming the claim is true) and they said they are preparing to ship it. The day I made the order I recieved an email saying the photo I sent couldnt be used. So i signed onto their website and it didnt say anything about the picture not being able to be used. I might have tried to upload it in the wrong format (jpeg instead of jpg) once or twice, could that be why they sent the email? If they shipped it last week wouldnt it have arrived by now? Is there an email I can contact them on? If so, provide it in your answer.

    They sent you an email saying the photo couldn't be used...so you need to submit another photo in the right format..
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