So I had this problem for more than a month now and it still has not been sorted out. I did call Student Finance but they don't even know how to resolve it. I used to get a message saying, "An unknown error has caused your application to stop working" when trying to log in to my Student Finance account. I did fix the problem temporarily by adding / at the end of the link and that seemed to have fixed it but then another problem occurred.
Now I can login fine into my Student Finance account because the error message does not appear there anymore. However the other problem was when I wanted to start a new application. The error message appeared when I tried to make a new application for 2016/17. The temporary fix does not work as I can't get past the error message anymore.
I do not want to apply using the paper form because it would be too much of a hassle for me. Student Finance should have fixed this problem completely and it still isn't fixed. I have been waiting for longer than a month.
Who do you think it is...