Badges: 2
Report Thread starter 3 years ago
Can someone help me or send me the coding for task 2 and the design part would mean a lot if someone could help me I'm really stuck.

Some automated troubleshooting programs identify certain keywords in the customer’s query to provide potential solutions to the query.

For example, ‘There is no display on my mobile phone screen.’

The keywords ‘display’ and ‘phone’ would link to common problems with a phone display.

Analyse the requirements for this system and design, develop, test and evaluate a program to identify keywords in a query typed in by the user and provide a linked solution to common problems related to a mobile device from a selection stored in a text file or database. You will need to identify appropriate keywords that can be linked to general advice related problems. You need to account for variations in the form of the user input e.g. one user may query ‘There is no display on my mobile phone’, another user may query ‘My phone screen is blank.’

Posted from TSR Mobile

Quick Reply

Attached files
Write a reply...
new posts
to top
My Feed

See more of what you like on
The Student Room

You can personalise what you see on TSR. Tell us a little about yourself to get started.


University open days

  • Bournemouth University
    Midwifery Open Day at Portsmouth Campus Undergraduate
    Wed, 16 Oct '19
  • Teesside University
    All faculties open Undergraduate
    Wed, 16 Oct '19
  • University of the Arts London
    London College of Fashion – Cordwainers Footwear and Bags & Accessories Undergraduate
    Wed, 16 Oct '19

How has the start of this academic year been for you?

Loving it - gonna be a great year (130)
It's just nice to be back! (194)
Not great so far... (256)
I want to drop out! (134)

Watched Threads

View All