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Student Finance showing OLD entitlement summary? Plus.. watch

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    Hey, so I have a few problems with SFE.

    1. After sending my father's financial information, SFE said they 'didn't need' my mother's so I got an entitlement summary with just a loan and no grant (I'm going to 2nd year so I still qualify + we're on low income)

    2. After this, I called them and they said they wanted my mother's but through the paper forms. At this point, I changed the university on my application because I decided I wasn't transferring. AFTER this, I sent off my mother's financial information.

    3. The page was looking as it should, telling me that they're waiting on my mother's info etc. 2 days after sending mums info, it said my application was approved. The entitlement summary had the OLD university on it + still only a loan.

    I checked the date and it was an entitlement summary that was created BEFORE sending off my mum's financial info the post. Why was my application changed but still showing me an old entitlement summary?

    I called them up and they said on their end, the university was correct. They also said they received my mother's forms but the old entitlement summary was showing up after they'd received it..

    Will my application be reassessed? I asked and she said it 'should' be and I don't feel very reassured.


    I'm so sorry if this sounds muddled - I'm confused myself.

    Any assistance?
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    • TSR Support Team
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    Hi Captivated

    Please allow more time for this to be assessed. The change your account will be proceed, then your mums evidence will be assessed.
    We will send a new entitlement letter once it has been updated.

    Thanks
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    (Original post by Morven SFE)
    Hi Captivated

    Please allow more time for this to be assessed. The change your account will be proceed, then your mums evidence will be assessed.
    We will send a new entitlement letter once it has been updated.

    Thanks
    How long will it be? I'm just worried because I start on the 5th of Sept which is really soon and if they mess up even further after this I won't have time to sort it. Especially with tuition fees because my university said they'd give ME an invoice for it in October if SFE doesn't validate it..

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    Hi, it is currently taking 15 working days to process PFF2 forms for sponsors. Thanks
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    (Original post by Carly SFE)
    Hi, it is currently taking 15 working days to process PFF2 forms for sponsors. Thanks
    It's been 19 days so far & no change. Still saying 'approved' with old university.

    Posted from TSR Mobile
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    Hi,
    It should have been processed by now, as we cannot access your account on The Student Room I would advise you to call us on 0300 100 0607 in order us to check your account. Thanks
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    (Original post by Carly SFE)
    Hi,
    It should have been processed by now, as we cannot access your account on The Student Room I would advise you to call us on 0300 100 0607 in order us to check your account. Thanks
    I called they said apparently it was assessed 2 weeks ago but the two people I called before didn't even know this. I still have no new entitlement summary for this new assessment.

    Posted from TSR Mobile
 
 
 
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