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    Hi,

    So I've got a phone interview for a Customer Service Advisor Outbound role with the Tilney Resource Bank and I've been told:

    The interview will take 25-35 minutes and will include:

    • Brief account of work experience

    • Current / most recent role responsibilities

    • Competency based questions asking you to demonstrate specific skills

    • Motivation for application

    I had a similar interview for Barclays the other week but I failed because I didn't give an example of going "above and beyond customer service"

    Does anyone have an idea of what questions exactly I'll be asked?

    Thanks
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    (Original post by Day3091)
    Hi,

    So I've got a phone interview for a Customer Service Advisor Outbound role with the Tilney Resource Bank and I've been told:

    The interview will take 25-35 minutes and will include:

    • Brief account of work experience

    • Current / most recent role responsibilities

    • Competency based questions asking you to demonstrate specific skills

    • Motivation for application

    I had a similar interview for Barclays the other week but I failed because I didn't give an example of going "above and beyond customer service"

    Does anyone have an idea of what questions exactly I'll be asked?

    Thanks
    Here's a couple of questions that might come up:

    Tell us about a time when you gave great customer service.

    How would you deal with an unhappy customer?
    • Thread Starter
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    Cheers, I got asked what I know about the company, how my previous experience relates - job by job, why I want to work for them, to provide an example of dealing with difficult customers etc...I think it went well and I'll hear back by week of 29th.
 
 
 
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