I work for a appliance repair company.. basically i book in repairs for customers with broken washing machines/fridges/cookers etc.
One of our targets is to take emails from customers, company targets are 75% of customers emails should be taken.
Im at 70% average and today my manager called me out infront of the whole staff in a meeting to ask me about this.. i felt so uncomfortable and sort of just ummed and aahed. I wantted to sink into a tiny little hole and never come out again.
I deal with a lot of old people who dont use emails and i feel this isnt a target I can really have control over. If they dont have an email i cant do much about hits.
Now on average I book around 100-130 repairs a week.. and I get around 70% emails in that week.
My other colleagues dont book as many calls and get 80% plus.. i said this to my manager that look i book more repairs therefore the numbers are skewed a little.. she said "No its a percentage, it doesnt matter how many they booked ur percentage is the lowest".. im at such a loss.. could she really be saying that a girl who books 40 calls and gets 80% emails is doing a better job than me? I feel so underappreciated at my work place.. I feel i should speak to my manager and let her know shes being a *****.. but Seriously i cannot control who has an email or who chooses to give it or not..
Any ideas on how to deal with this?
Im sorry if grammar is bad..first post /loveme