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    Hi. I logged into my account to check the amount of money I will get this year (2016/2017). While everything was fine, when I went to compare to how much I got last year (2015/2016) basically for some reason it said 'Since you are an EU student, we cannot give you maintenance loan'. Problem is, Student Finance did give me the loan last year - and I have been in this country for 10+ years, and I'm British. Everything is looking fine for this year.

    Do I call them? I'm just worried it'll mess my current application. I'm confused about why they said that...and whether I will repay the loan at the end of everything. They know I've been here for 10+ years, and that I am British. Maybe it was a glitch? Will it cause me more trouble if I call them?

    Also, I apologise, I'm not sure if it's in the right topic.

    Thank you.
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    Since everything is fine for this year, I don't see a reason for calling them. All payments are recorded and they know how much they've paid you so far, so it may be simply a mistake or a glitch.
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    Thank you so much for your reply! To be honest, both my mother and a close friend told me to call them. I just get nervous when it comes to Student Finance!
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    I misread your reply! I'm still confused haha. I think I'll wait, maybe it'll clear up by itself. I can't send my passport until I come back from a holiday, in September, so I'll wait until then.
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    TSR Support Team
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    Phone them now. Don't wait until September.
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    (Original post by space_jam)
    I think I'll wait, maybe it'll clear up by itself.
    It won't, because at the moment, SF don't know there's a problem. They will only try to resolve issues that they know about. As far as they are currently concerned, everything is OK. It won't change unless you talk to them.

    I can't send my passport until I come back from a holiday
    They won't need your passport. They will need proof of UK residency. If you can't do that until September, there's no way you'll be getting a Maintenance Loan in time for the start of the academic year. Start planning how to fund your first few weeks without SF help.
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    Hey guys, thank you for your reply. I just called them a minute ago and they said it was a mistake, and that I have all the evidence required for this year, and that in their records it shows they did pay me last year too. So thank you for your help!
 
 
 
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