Hey there! Sign in to join this conversationNew here? Join for free
    • Thread Starter

    I'll try to describe what happened the best I can and hopefully someone can help me recover my files if it's even possible.
    I turned on my laptop as I always do but when I logged in for some reason (kill me if I know which) the desktop had only some of my installed programs and none of the documents (folders, text, music etc) that I usually have. The programs pinned to the taskbar also weren't mine but default Toshiba ones. When I tried to run Chrome it has none of my bookmarks. So I worried that my personal documents were gone for whatever reason and I looked up my most important folder in search and it was there. The path said it should be on desktop where it usually was but it wasn't so for the time being I cut it and pasted it on the desktop.
    Anyway I decided to try and restart the system. This time when I logged in everything looked normal (taskbar and chrome) and I had all my files except the ones in that most important folder which was just missing and not there. This folder took about half of my hard drive and I checked and that half is now free and I have way more space than I should.
    I tried to restore from a system restore point and it brought back the folder on desktop and a very small chunk of the subfolders, but none of the actual music/video/pdf files and the hard drive is still empty.
    Are my files gone forever? I tried recuva and it couldn't detect them? Anyone have any idea what could've happened? Any help is much appreciated.

    Did you happen to run any cleanup tools prior to this event such as ccleaner? There isnt much you can do really.. Have you checked the recycle bin?

    Posted from TSR Mobile

    That sounds very strange, but then again IT issues usually do.

    The important thing generally speaking is to do as little as possible to the drive since files that are deleted aren't actually removed from the drive, they are marked as free space. Because of this, files are usually recoverable to some extent as long as they haven't been overwritten with new data which may be as a result of running a defragmenter or simply saving more stuff.

    My go to program for issues like this is Recuva downloadable from


    It will scan the drive and detect files that are recoverable and will also tell you how likely successful recovery is.

    Another important thing to note:

    Anything you do now has the possibility of making the problem worse not better, if you really do have super important files that you can't lose then the best thing to do would probably be to turn off the PC, remove the hard drive and take it to a professional data recovery service who will be able to recover any files that still have any hope of being recovered. The downside, these services are not cheap!

    Good luck, I hope you manage to recover your files.

    PS: It may be a good idea to back up all your files once you get them back and then wipe the machine and reinstall Windows since it sounds like there is something very strange happening,

    Looks like you run some Toshiba In built recovery tool, which reset your PC to factory settings. You'd be lucky to get your files back but you could try the above. If you got a google account and was signed into chrome your bookmarks etc. should be saved to the account. Just Login.
  • See more of what you like on The Student Room

    You can personalise what you see on TSR. Tell us a little about yourself to get started.

  • Poll
    Would you like to hibernate through the winter months?
    Useful resources


    The Student Room tech wikiTech forum guidelines

    Quick link:

    Unanswered technology and computers threads

    Sponsored features:

    Web Legend

    Win a Macbook Air!

    Blog about setting up a website for a chance to win in our Web Legend competition.

    Groups associated with this forum:

    View associated groups
  • See more of what you like on The Student Room

    You can personalise what you see on TSR. Tell us a little about yourself to get started.

  • The Student Room, Get Revising and Marked by Teachers are trading names of The Student Room Group Ltd.

    Register Number: 04666380 (England and Wales), VAT No. 806 8067 22 Registered Office: International House, Queens Road, Brighton, BN1 3XE

    Quick reply
    Reputation gems: You get these gems as you gain rep from other members for making good contributions and giving helpful advice.