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    (Original post by jaffakidds)
    Anyone else hate them??? Recommendation..
    Never buy off thm as theyre too expensive (try amazon dell etc)
    Coverplan...dont even think about it
    Saying that the advert "swayed" me would be an understatement; I can now honestly say I loath them with all my soul.
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    (Original post by who_me)
    I used to work at a Dixons store - I managed the photography department. Personally, I do think there are a lot of Dixons employees out there who know very little about what they are selling, but where I worked, we were very knowledgeable. For example - Our PC specialist was an ex-programmer who knew A LOT about computers, and he was so enthusiastic he would've been happy to tell you the chipsets on every model we sold....

    Although I do not agree with some of the DSG marketing strategies and pricing, I don't think they try to rip people off, they work exactly like any other high street shop - to make profit by offering high standards of customer service that cannot be found elsewhere.
    Erm Richer Sounds customer service is easily better, you just go in "I found this cheaper at Superfi" salemen "how much was it?" me "£11" "salemen: you can have it for £9 then" no questions asked.

    You can take stuff back no questions asked, as far as I am aware with Dixons they offer no cool off warranty, so you can't take stuff back should you find its not suitable, this make it useless for HIFI type products were its crucial to listen to them first.

    All you really pay for is the fancy lights, fancy location and the salemens commisions.
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    (Original post by amazingtrade)
    Erm Richer Sounds customer service is easily better, you just go in "I found this cheaper at Superfi" salemen "how much was it?" me "£11" "salemen: you can have it for £9 then" no questions asked.

    You can take stuff back no questions asked, as far as I am aware with Dixons they offer no cool off warranty, so you can't take stuff back should you find its not suitable, this make it useless for HIFI type products were its crucial to listen to them first.

    All you really pay for is the fancy lights, fancy location and the salemens commisions.
    I can't fault Richer Sounds (there is a branch directly over the road from us). good salespeople, good middle-of-the-range products at reasonable prices. When I replace hi-fi components, I'll definitely purchace from there. (if only because I won't have to carry them so far).

    I think so many people use Dixons b/c they are so damned ubiquitous!
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    (Original post by bratcat)
    I can't fault Richer Sounds (there is a branch directly over the road from us). good salespeople, good middle-of-the-range products at reasonable prices. When I replace hi-fi components, I'll definitely purchace from there. (if only because I won't have to carry them so far).

    I think so many people use Dixons b/c they are so damned ubiquitous!
    Richersounds is not perfect ,not everything is cheap but everythings cheaper than Dixons.

    Just beware of their own brands, some times their own brand stuff is really good (Cambridge audio have a fine range of amps and CD players) however some times you can get better stuff.

    A lot of my stuff is purchased at Superfi now because I have out grown Richers. However for me Richers is a fine source of DVD players, batteries, speakers, freeview boxes etc.

    If you know what you're doing you can get some really stupid bargains, my mate got a stop spec (rrp £250) Toshiba DVD player with DVD audio for £70 there last week.

    The best think about RS though for is the fact you can buy a good quality HIFI seperates system all brand new for £200 which will beat the pants of a £500 mini system.
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    (Original post by amazingtrade)
    Erm Richer Sounds customer service is easily better, you just go in "I found this cheaper at Superfi" salemen "how much was it?" me "£11" "salemen: you can have it for £9 then" no questions asked.

    You can take stuff back no questions asked, as far as I am aware with Dixons they offer no cool off warranty, so you can't take stuff back should you find its not suitable, this make it useless for HIFI type products were its crucial to listen to them first.

    All you really pay for is the fancy lights, fancy location and the salemens commisions.
    I wasn't saying Dixons was better than Richer Sounds - I was simply saying that at the Dixons store I worked in, we offered very high standards of customer service....I once spent half an hour showing an old lady how to put batteries in her 6.99 Matsui remote control!
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    (Original post by who_me)
    I wasn't saying Dixons was better than Richer Sounds - I was simply saying that at the Dixons store I worked in, we offered very high standards of customer service....I once spent half an hour showing an old lady how to put batteries in her 6.99 Matsui remote control!
    Didn;t you find you were under preasure to sell a lot of things though even if you thought they were not right for the customer?
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    (Original post by Bhaal85)
    Actually the profit margins on PCs sold isn't that great, far less than that daft estimate by AT. .
    AT seems just to have the biggest vendetta with DSG even though he hasn’t foot in a store for over 10 years. In short he doesn’t have a clue what his talking about and he is persistently bringing up fictional facts to back up his non-existent points!

    (Original post by Bhaal85)
    The coverplan is what makes the money, 33% profit margin, but I really find their cover great, sorry.
    Although expensive compared to its counterparts the coverplan is worth it. Unlike other electrical retailer like Argos for example their extended warranties usually only offer instant replacement if the product goes wrong. They don’t offer (like the coverplan does) the after sales support such as continuos product advice, repair or replacement if it goes wrong, accidentally damaged, lost or stolen. And if they can’t repair or replace they will give you vouchers of the cost of the product with which you can buy anything you want to. And if you never use your coverplan over the years you get money off vouchers. Coverplan seriously like one of those win win situations.

    (Original post by amazingtrade)
    Erm Richer Sounds customer service is easily better, you just go in "I found this cheaper at Superfi" salemen "how much was it?" me "£11" "salemen: you can have it for £9 then" no questions asked.
    A company still has to make profit at the end of the day, especially a huge chain like DSG with huge overheads. Maybe this Richersound can do this as they seem to be a tiny chain. I’ve never even heard of them! Are they just a northern chain like Morrisons?

    (Original post by amazingtrade)
    As far as I am aware with Dixons they offer no cool off warranty, so you can't take stuff back should you find its not suitable, this make it useless for HIFI type products were its crucial to listen to them first.
    AT you don’t seem to be aware of much do you! What you just said is complete crap. There is a 7 day money back guarantee, so you can take anything back that you buy in that duration that you don’t like or isn’t suitable. And there are lots of HIFI systems in store on display for you to play with and try so there shouldn’t be any reason why you can’t listen to a system before you take it home.

    And to everyone that say they are over priced. I bought a new HIFI system today for uni…and guess how much it cost me….£25 without my staff discount, reduced from £125 initially…Bargain!
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    (Original post by Kuz)
    AT seems just to have the biggest vendetta with DSG even though he hasn’t foot in a store for over 10 years. In short he doesn’t have a clue what his talking about and he is persistently bringing up fictional facts to back up his non-existent points!



    Although expensive compared to its counterparts the coverplan is worth it. Unlike other electrical retailer like Argos for example their extended warranties usually only offer instant replacement if the product goes wrong. They don’t offer (like the coverplan does) the after sales support such as continuos product advice, repair or replacement if it goes wrong, accidentally damaged, lost or stolen. And if they can’t repair or replace they will give you vouchers of the cost of the product with which you can buy anything you want to. And if you never use your coverplan over the years you get money off vouchers. Coverplan seriously like one of those win win situations.



    A company still has to make profit at the end of the day, especially a huge chain like DSG with huge overheads. Maybe this Richersound can do this as they seem to be a tiny chain. I’ve never even heard of them! Are they just a northern chain like Morrisons?



    AT you don’t seem to be aware of much do you! What you just said is complete crap. There is a 7 day money back guarantee, so you can take anything back that you buy in that duration that you don’t like or isn’t suitable. And there are lots of HIFI systems in store on display for you to play with and try so there shouldn’t be any reason why you can’t listen to a system before you take it home.

    And to everyone that say they are over priced. I bought a new HIFI system today for uni…and guess how much it cost me….£25 without my staff discount, reduced from £125 initially…Bargain!
    HIFI is seperates, mini systems are not really HIFI unless you're talking about the Linn ones. The only mini system I have come across that is even close to HIFI is the Denon MC range.
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    (Original post by amazingtrade)
    Dixons don't sell HIFI, they sell crap mini systems. Thats not HIFI, (look up HIFI in the oxford dictionary) the stuff Dixons sell is lowfi stuff minisystems,
    1. DSG (I'm talking about the entire chain Currys, Dixons, Mastercare, Partsmaster, PC World and The Link) do sell HIFI's, we also sell stereos and minisystems, so once agin you DON'T know what your talking about!

    (Original post by amazingtrade)
    Richersounds is a large store (they have 10 branches in London alone) they are in the guiness book of records, voted the best UK company work for...... etc
    2. Still never heard of them, and only having 10 branches of a stores in London(the most largely populated city in the UK) is nothing to shout about, I bet most, if not all of my friends and family have never heard of them


    (Original post by amazingtrade)
    All you're doing is showing the myth that dixons
    salemen don't know anything about the products they sell.
    3. I work for Currys, I'm not a salesperson, and I think I've established that you don't know what your talking about when it comes to DSG!
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    (Original post by amazingtrade)
    HIFI is seperates, mini systems are not really HIFI unless you're talking about the Linn ones. The only mini system I have come across that is even close to HIFI is the Denon MC range.
    Yes! we sell a Denon range of hifi!
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    Where are the hifi seperates on here
    www.dixons.co.uk

    If you go into their stores they have none.

    Richersounds is a very well kown company, its in the Guiness Book of records, and sell more HIFI products than any other UK company.
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    This is why i am so peeved off with Currys...

    I bought a Panasonic Minidisc SJMR220 at Christmas 2002 and a few weeks later bought the coverpaln for it.

    Couple a weeks ago tried to record stuff unto it.. wasnt happenin so i thought good job took out the coverplan (£50 for 130 worth of good- think this is slightly overpriced for insurance but anyway)

    Saturday 4th July. Left my minidisc in to get repaired. Took ages to book it in because the staff couldnt use the computers (Custiomer service)

    Was rang on Friday Morning to come and collect a new minidisc cos mine wasnt fixed.. So therefore i go on Friday afternoon to collect a new one. Firstly i was sent to pick a new one so the manager came over... Stuck his big rude nose in and tried to say no i couldnt have a new one...and told me the reason i was getting a new one.... Some tosspot decided not to send it away so my minidisc was sitting in the back of currys for two weeks!! So i asked to get one... didnt have it in stock. infact they had none in stock.. Neither had any stores in Northern Ireland Nearby!!!! So they had to send it away

    Im sorry what kind of service is this??
    1) Really Rude Manager not even wearing company clothes
    2) Forgetting to send my minidisc away? It was sitting there for two weeks!
    3) Telling me to come and collect a new one.. Before checking if there was any minidiscs in stock...In northern ireland (big place)
    4)Treating me as a total loser... No wonder stores are closing if customers feel as shafted as i did.
    5) Wasted 65 miles of my petrol... Just to have to go back again
    6) Not even giving me any notification of original receipt of minidisc

    Staff are so sales focused as well. I dont care what anyone thinks.... I was pressurised to buy my computer of currys as well...

    I think after buying:
    A £1000 of a computer
    A £550 television
    A £300 PS2 Package
    A 130 minidisc
    2 Coverplans
    Radios etc

    A little bit of quality service, and politeness even would be appreciated

    Ranting Over
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    Without meaning to become too involved, I'll admit I also have a strong dislike towards Dixons and the like. Small but necessary items especially, such as cables and consumables, tend to be ridiculously overpriced, and larger items certainly do not escape. Extended warranties and so on are a joke, the majority of times are never used and are therefore a complete waste of money - but the retailer has a case to answer regarding any faulty goods he sells for up to six years from purchase under the Sale of Goods act anyway, and most items are very much outdated by the time these "extended" warranties draw to a close.

    Oh, and as I see jaffakid has pointed out, most of them are near impossible if not very slow/inconvenient to claim from anyway.
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    (Original post by Kuz)
    1. DSG (I'm talking about the entire chain Currys, Dixons, Mastercare, Partsmaster, PC World and The Link) do sell HIFI's, we also sell stereos and minisystems, so once agin you DON'T know what your talking about!

    2. Still never heard of them, and only having 10 branches of a stores in London(the most largely populated city in the UK) is nothing to shout about, I bet most, if not all of my friends and family have never heard of them

    3. I work for Currys, I'm not a salesperson, and I think I've established that you don't know what your talking about when it comes to DSG!
    Yes, I think AmazingTrade is acting as though a cucumber where stuck up his arse. At the end of the day, people only make up a fuss due to their perceptions, I mean if you bought a loaf of bread from Asda at 99p and then went to RicherFoodStuffs (hahaha a paradoy of RicherSounds or whatever), and found it for 39p, would people still complain, hell yeah! I know PC World/DSG as whole, is overpriced, but consumers are shopping for convenience, and at the end of the day consumers are happy with their purchases as they have the thing that they want. What do you think this world is, a charity? Nothing's for free. Money makes the world go round.
 
 
 
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