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    So I ordered a pair of vans last week however they managed to ship me the wring size?!!?! and on their website it states they do not offer exchanges only refunds and I think this is unfair as they screwed up not me. Do i have any customer rights that i can use to possible get this exchange or do i have to just order them again /:
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    (Original post by Hot_Potato)
    So I ordered a pair of vans last week however they managed to ship me the wring size?!!?! and on their website it states they do not offer exchanges only refunds and I think this is unfair as they screwed up not me. Do i have any customer rights that i can use to possible get this exchange or do i have to just order them again /:
    It would be worth contacting them and asking if it would be possible to exchange as it was their error, but if they say no it's going to be easier and quicker to get a refund and reorder them rather than trying to argue your rights
 
 
 
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