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    • Thread Starter
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    Hi

    I applied for a part time loan in June and there is confirmation of my application being received. I waited over two months and heard nothing so I rang and they said my passport details hadn't been passed onto the office and they would do it straight away which would take 10 days. So I waited and nothing changed so I rang again and after talking to someone in a higher position they said the machine was broke and that they had no idea when it would be fixed. i sent my declaration form off in case but I'm just wondering what I am meant to do the Open Uni keeps sending me emails to confirm my payment but I'm stuck. I fear I may have to defer now as it's getting very close to the start date and I was given no time frame on when the problem would be sorted.

    What should I do?

    Thank you
    • TSR Support Team
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    Have you talked to the open uni and explained the situation?
    • Thread Starter
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    Hi

    Thanks for replying yes I have done.
    • Official TSR Representative
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    HI,

    As we cannot access your account on the student room I would advise you to call us on 0300 100 0607 to check the progress of your application.

    Thanks
 
 
 
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