Terrible Internet speeds

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    PlusNet have always given us reasonable speeds. There was a period of a few months where the Internet would randomly die completely for about 10 minutes, causing the router to actually reset itself. Always happened around half 6, it was really odd. Hasn't happened for a while now though.

    Anyway, we're coming to the end of our contract with them and the speeds we're receiving are absolutely horrific. We're supposed to be getting up to 17mbps, but Speedtest reckons we're currently getting 0.57 (and this is on a good day; the Internet's actually working tonight, unlike pretty much the entirety of last week).

    (As an aside: interestingly, our upload speed is higher than our download speed which, if my knowledge on technical wizardry is somewhat solid, is totally abnormal. 0.87. Still shite, but higher than our download speed).

    Given that my old man used to change ISPs like socks, I'm no stranger to having to switch ISP due to bad service, but after only a year of having it? Ridiculous.

    Point being, has anyone else ever experienced a serious decline in Internet speeds when entering the last month of a contract?
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    (Original post by Drunk Punx)
    PlusNet have always given us reasonable speeds. There was a period of a few months where the Internet would randomly die completely for about 10 minutes, causing the router to actually reset itself. Always happened around half 6, it was really odd. Hasn't happened for a while now though.

    Anyway, we're coming to the end of our contract with them and the speeds we're receiving are absolutely horrific. We're supposed to be getting up to 17mbps, but Speedtest reckons we're currently getting 0.57 (and this is on a good day; the Internet's actually working tonight, unlike pretty much the entirety of last week).

    (As an aside: interestingly, our upload speed is higher than our download speed which, if my knowledge on technical wizardry is somewhat solid, is totally abnormal. 0.87. Still shite, but higher than our download speed).

    Given that my old man used to change ISPs like socks, I'm no stranger to having to switch ISP due to bad service, but after only a year of having it? Ridiculous.

    Point being, has anyone else ever experienced a serious decline in Internet speeds when entering the last month of a contract?
    Any speed problems i ve ever had would have been consistent. not just toward the end of a contract. I d be phoing their tech team as a higher upload than download doesnt sound right.
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    Same issue with me with the same provider. Finishing contract in February and the speeds are terrible even with an extender.

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    (Original post by claireestelle)
    Any speed problems i ve ever had would have been consistent. not just toward the end of a contract. I d be phoing their tech team as a higher upload than download doesnt sound right.
    (Original post by Pulse.)
    Same issue with me with the same provider. Finishing contract in February and the speeds are terrible even with an extender.
    As luck would have it m'lady was on the phone to them pretty much as I was typing that out :lol:

    So it's fixed, for now. They didn't give us any indication of what might be causing it, which leads me to believe that it was a **** up at their end that they didn't bother to sort out until someone complained about it. What great customer service :rolleyes:
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    (Original post by Drunk Punx)
    PlusNet have always given us reasonable speeds. There was a period of a few months where the Internet would randomly die completely for about 10 minutes, causing the router to actually reset itself. Always happened around half 6, it was really odd. Hasn't happened for a while now though.

    Anyway, we're coming to the end of our contract with them and the speeds we're receiving are absolutely horrific. We're supposed to be getting up to 17mbps, but Speedtest reckons we're currently getting 0.57 (and this is on a good day; the Internet's actually working tonight, unlike pretty much the entirety of last week).

    (As an aside: interestingly, our upload speed is higher than our download speed which, if my knowledge on technical wizardry is somewhat solid, is totally abnormal. 0.87. Still shite, but higher than our download speed).

    Given that my old man used to change ISPs like socks, I'm no stranger to having to switch ISP due to bad service, but after only a year of having it? Ridiculous.

    Point being, has anyone else ever experienced a serious decline in Internet speeds when entering the last month of a contract?
    I've had a similar problem with Sky. They said that I would get around 38mbs at the start of the contract. It was fine around the first few months and then it would drop below 1mbs. Whenever we complain, they temporarily increase the speeds and then it suddenly drops. Although i haven't experienced that towards the end of the contract.
 
 
 
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