Who are the crisis team? What do they do?

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    • Thread Starter
    #1

    I was given the crisis team number by my GP for "emergencies".*

    Can someone tell me what they do? Are they basically the NHS version of the Samaritans?*
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    (Original post by Anonymous)
    I was given the crisis team number by my GP for "emergencies".*

    Can someone tell me what they do? Are they basically the NHS version of the Samaritans?*
    They do much more than provide support on the phone.

    They can:
    • assess your needs
    • manage the risks of you being at home
    • assist with self-help strategies
    • visit you frequently
    • offer psychological and practical help
    • administer medication
    • help you learn from your experience, so you can consider how to prevent or manage a crisis in future
    Source: http://www.mind.org.uk/information-s.../#.V_zS0-ArI2w
    • Thread Starter
    #1

    (Original post by Kvothe the Arcane)
    They do much more than provide support on the phone.

    They can:
    • assess your needs
    • manage the risks of you being at home
    • assist with self-help strategies
    • visit you frequently
    • offer psychological and practical help
    • administer medication
    • help you learn from your experience, so you can consider how to prevent or manage a crisis in future
    Source: http://www.mind.org.uk/information-s.../#.V_zS0-ArI2w
    Thanks. Do you have any first hand experience? Or to anyone else reading - do you?

    When I googled it I sadly read some bad experiences which has made me hesitant to call them. I don't want to call them if I'm gonna seem like a burden. Someone on a health service review forum said that when the crisis team came out they were rolling their eyes all the time and making insulting remarks!*
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    (Original post by Anonymous)
    Thanks. Do you have any first hand experience? Or to anyone else reading - do you?
    Yes, I've used them when I used to support my grandmother who has dementia. They were very helpful.

    For example, they arranged respite care when it was getting too much for me to deal with on my own. With any service provided by the NHS, there are going to be a range of experiences. Generally it's better to be treated out in the community, though, than to go into hospital.
    #2

    I personally had experience with them a family member of mine was diagnosed with psychosis,she would sometimes had episodes. From what I understood they were like an out of hours service for mental health, we called them a few times at night when there was no else available. A doctor and nurse would be sent to our home and they would advise what to do and give prescriptions and medication. Thankfully shes better now. we haven't had to call them in years.
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    (Original post by Anonymous)
    I was given the crisis team number by my GP for "emergencies".*

    Can someone tell me what they do? Are they basically the NHS version of the Samaritans?*
    In most areas of the UK they are the gatekeepers to mental health beds in hospitals and they decide who gets admitted to hospital and who doesn't (however, this is not always the case, for example, if someone is sectioned by another team).

    They also aim to prevent hospital admission by working with people who are in crisis in the community. They usually meet you at home and will check up on you everyday. They can make medication changes, however large changes are usually left for your normal team/GP. Some teams will offer short term psychological intervention.

    From my experience they have got a bad reputation, however, I am not sure that it's warranted. You can call them during the night and talk to them. However, it is unlikely they will be able to come and see you. Instead they will offer advice over the phone. Some people can become (rightly so) angry over the advice given as it is rarely personalised and difficult to do if you are feeling distressed.

    However, that said, they can do very effective and beneficial work. I have worked with them and had positive experiences, as have other people that I know. Definitely try them if you need.


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