Landlord Issues

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    I have recently moved into a student house at the beginning of this academic year. The problem really began from the outset when i was overcharged on my admin fee by £50. This was found out when i moved into the accommodation, and everyone else living in the building informed me they had only paid £50. That issue is still being resolved, however the main issue lies in one week when the front door lock (fob entry) had broken as well as my personal bedroom lock being broken, resulting in the possibility of anyone from the street being able to access my room. The doors took a over a week to be fixed. Is it acceptable to as for a reduced cost of rent for that week and does the landlord have a responsibility to provide adequate levels of security to its tenants?

    Additionally the company advertised that WiFi would be included, but upon arrival we were informed that it is only guaranteed when an ethernet cable is used.

    Any advise?
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    Reducing rent is normally only something you could do, if you'd gone through the correct process of making the repairs yourseld then charging the landlord for them. What exactly does your tenancy agreement say about repairs?

    (Original post by LivStu)
    I have recently moved into a student house at the beginning of this academic year. The problem really began from the outset when i was overcharged on my admin fee by £50. This was found out when i moved into the accommodation, and everyone else living in the building informed me they had only paid £50. That issue is still being resolved, however the main issue lies in one week when the front door lock (fob entry) had broken as well as my personal bedroom lock being broken, resulting in the possibility of anyone from the street being able to access my room. The doors took a over a week to be fixed. Is it acceptable to as for a reduced cost of rent for that week and does the landlord have a responsibility to provide adequate levels of security to its tenants?

    Additionally the company advertised that WiFi would be included, but upon arrival we were informed that it is only guaranteed when an ethernet cable is used.

    Any advise?
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    trying to get a reduced rent price (especially after the fact) will be fighting a losing battle

    I'm pretty sure they would be obliged to provide reasonable security (i.e. a lock somewhere in the building!) but the important thing is probably that repairs are done in reasonable time, so for the front door a week is not unreasonable... for your bedroom door unless they can provide a good reason I would expect your lock to be fixed within 1-2 working days - but usually you have to kick up a big fuss for this to happen, continually complaining at reception and contacting head office can be good options

    it's pretty normal for places to offer ethernet cables for wifi connections in halls... you can get a wireless router for like £20 if you want one
 
 
 
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Updated: October 12, 2016
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