Ok i have over 5 years experince as a supervisor in similar roles and have been trying to get into sainsbury as there are a lot in my area.
How ever it seems impossible to pass the screening so can some one give me some imput on these questions.
Same as always best cause of action and worse
1)You are a Store Supervisor working at a Sainsbury's. You have been asked by a Shop Floor colleague to speak to a customer who is a regular complainer, although always spends a lot. He is always finding fault with the store, with colleagues, the price of products, the special offers and the way the store is managed. He is becoming increasingly difficult to handle and is frightening some of your female colleagues. Today, he is complaining of being “ripped off” by Sainsbury’s and has already been shouting at a colleague.
Take the customer to one side and calm him down, speak to the Store Manager to explain the situation and agree with him/her as to what actions need be taken.
Speak to the customer; explain that his behaviour is unacceptable and that if it continues you will need to consider banning him from the store.
Tell the customer that he can’t speak to colleagues in the way he is, ban him from the store and get security to take him outside.
Take the customer to one side and calm him down, explain that he is frightening colleagues and ask him to stop
.2) You are a Store Supervisor working at a Sainsbury's. You manage a small team of Shop Floor colleagues and have returned to work after a 1 week holiday. One of your Shop Floor colleagues has asked to speak to you. She tells you that she and another colleague have had an argument and she no longer wants to work with the other colleague. The colleague does not want to make a big deal out of the issue.What is the best course of action to take first?
Talk with other colleagues to find out what happened while you were away
.Arrange the shifts so that the colleagues never have to work together.
Meet with both colleagues together informally and try to resolve the situation
.Tell the colleague that she needs to meet with her colleague and work things out between them
.3)You are a Store Supervisor working at a Sainsbury's. One of your colleagues has come to you with a matter they are concerned about. They tell you that they have seen that a new colleague, Pat, has made some unkind remarks about other colleagues on Facebook (a social networking website).What is the best course of action to take first?
Take Pat aside and suspend her immediately, refer the matter to your deputy manager
.Flag this to your manager and ask them to handle it as you think it more appropriate
.Ask the colleague who raised the matter to go and speak with Pat, explain their concerns, ask her to take down the comments and apologise
.Take Pat aside and explain the concerns of the other colleagues, ask her to take the comments down and apologise
.4)You are a Store Supervisor working at a Sainsbury's. You are just about to start your shift when you notice a shop floor colleague, who is finishing their shift, take a bottle of wine off the shelf and put it straight into their rucksack. You do not believe that this colleague has paid for the wine.What is the best course of action to take first?
Confront the colleague, asking to see the receipt for the bottle of wine in their bag
.Don’t say anything to the colleague this time around; keep a closer eye on them in the future.
Take the colleague to one side; explaining your suspicions to them, asking if you can support them with any issues they may be having
.Ask other colleagues working on that shift whether they have any suspicions about this colleague
5)You are a Store Supervisor working at a Sainsbury's. One of your tasks is to deal with customer queries and complaints. You are called to the tills to deal with an angry customer. The customer is demanding to see a Manager. The customer explains that they bought chicken fillets earlier that day. When they opened the product at home, it smelt very bad. The customer is now speaking very loudly. He is demanding to know what you will do to resolve the issue. The customer has brought his receipt with him, but not the product.What is the best course of action to take first?
Apologise to the customer and try and suggest a reason for the product fault.
Apologise to the customer, provide a complimentary replacement product and a refund on the original purchase.
Apologise to the customer, and promise to conduct a full investigation into the problem.
Apologise to the customer, but explain that you cannot do anything unless he brings the product to the store so that it can be sent for analysis
.6)You are a Store Supervisor working at a Sainsbury's. You aim to try to exceed estimated sales where possible. You have just received your delivery for the day and there appears to be far too many garlic breads in the delivery. This is most likely to be caused by a fault at the depot.What is the best course of action to take first?
Look for any gaps on the shelves in your store. Fill these gaps with the garlic bread and increase the advertising around it.
Fill the shelf normally used for garlic bread and reduce the price when the sell by date nears
.Telephone around the local stores to see if they need any garlic breads for their stock.
Telephone the depot to try and return some of the order
.7)You are a Store Supervisor working at a Sainsbury's. You have just returned from a week’s holiday. You were expecting to see a change in the product promotion on display on your return. All promotions are scheduled well in advance to set dates. However, the same product promotion that was being shown before you went on leave is still on display.What is the best course of action to take first?
Speak to your manager to find out if the product promotion has been changed for some reason.
Talk with your deputy to understand what has happened in your absence, and put the correct product promotion on display yourself to speed things up
.Arrange a training session with all colleagues so that they understand which future product promotions should be on display and when
Talk with your deputy to understand what has happened in your absence, and ask colleagues to display the correct product promotion.
8)You are a Store Supervisor working at a Sainsbury's. One of your responsibilities is to assign tasks to the Shop Floor colleagues in your store. You have found that two of your newer Shop Floor colleagues are taking longer to complete their tasks than others. This impacts on their target performance, as well as the team's performance.What is the best course of action to take first?
Speak to each one individually to discuss how they thought they were doing and identify their training needs.
Shadow each one for a day, observing how they work and giving advice of how to work better.
Observe them from a distance while they are working. Let them know if you feel there is something they could do to work quicker.
Re-assign tasks in the store, allocating tasks to these two colleagues, which they may be quicker at completing.
9)You are a Store Supervisor working at a Sainsbury's. One of your tasks is to manage underperforming colleagues. Your colleague, who has been with the company for 10 years, has started making mistakes when code checking. This is leading to errors in forecasting how much is likely to be sold that day. This results in a reduction in the store's profits due to wastage. The colleague is having marital problems and seems distracted at work. The Store Manager knows this colleague and has previously asked you to make allowances for him, due to his situation. However, these errors are continuing.What is the best course of action to take first?
Monitor the situation for 1 week and then report it to your Store Manager.
Speak to the colleague and explain that these errors cannot continue
.Speak to store manager about the colleague and explain the situation further.
Speak to the colleague and ask if he needs any help to ensure that they stop making these errors.
10)You are a Store Supervisor working at a Sainsbury's. You manage a team of colleagues in a very busy store. A lot of your team are currently on annual leave. One of your colleagues has asked for a day off later in the week so that they can attend a funeral. They have told you the funeral is in the afternoon, and they are scheduled to work all day.What is the best course of action to take first?
Look to see if you can find another colleague who they can swap their shift with, so they can attend the funeral.
Let them take the full day off as paid leave.
Look to see if you can arrange for the colleague to work another day in the week, so that they can cover their hours.
Allow them to attend the funeral in the afternoon, however ask them to work in the morning.
11)You are a Store Supervisor working at a Sainsbury's. Part of your role is to arrange till training for all new Sainsbury's colleagues. This involves partnering current cashiers with new colleagues. You have found that one of your trainees is slow at learning new information and when on the tills is making mistakes, despite having gone through the usual induction training.What is the best course of action?
Offer to partner them up with a more experienced colleague
.Move them to a till closer to you, so that you are able to observe them.
Offer to repeat their induction training to ensure they are able to work on the tills.
Speak to them and ask them to speed up and stop making mistakes
.12)You are a Store Supervisor working at a Sainsbury's. It is late at night and you are locking up for the evening and setting the burglar alarm for the store following the end of your shift. You find that there is a problem with the alarm and it doesn’t seem to be setting properly. There is a helpline number on the alarm.What is the best course of action to take first?
Lock up the store as best you can; leaving a note for your store manager asking him to look at it in the morning
.Call the number of the alarm company to report the issue; staying behind until they can send someone out to look at it.
Call the number of the alarm company to report the issue; then call the store manager to report the problem.
Call the store manager straight away to inform them of the problem; ask them what you should do
.13)You are a Store Supervisor working at a Sainsbury's. You have just received a phone call from a colleague 5 minutes before he is due to start his morning shift. He explains that he has had to scrape ice off the car which has made him run late. The colleague eventually arrives 15 minutes after the shift has started.What is the best course of action to take first?
Tell the colleague that it is unacceptable to be late for the shift and that you will be deducting his pay accordingly.
Speak to the colleague and coach him in seeing that it is unacceptable to arrive late and he needs to plan ahead.
Arrange to buy de-icer for all colleagues so that this situation will not happen again.
Speak to all colleagues explaining that if they travel to work by car, they need to ensure that they are prepared for winter weather.
14)You are a Store Supervisor working at a Sainsbury's. It is your responsibility to deal with colleague performance issues. A colleague on your shift is re-stocking fruit and vegetables. She has left several pallets in the middle of the shop floor. The pallets have blocked the fruit and vegetable aisle. As a consequence, customers are unable to pass through the aisle with their shopping trolleys. Several customers have asked the colleague to move the pallets, but she refuses to do so. One customer is very angry and has demanded to speak to a manager.What is the best course of action to take first?
Apologise to the customer and offer them a £10 voucher as a gesture of good will.
Apologise to the customer, clear the aisle and speak to the colleague and ensure that it does not happen again
.Apologise to the customer and explain that the colleague is new to the role
.Apologise to the customer and reassure them that you will speak to the colleague and ensure that it does not happen again.
Lets seee if im going senile.
Sainsbury Supervisor Assessment Hell
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Last edited by Davidleac; 19-10-2016 at 01:58.
- 19-10-2016 01:48