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    I am currently doing business admin level 2 unit 45 and need someone help with the question
    1.3 explain different responsibilities and levels of authority for processing customer service information

    thanks in advance
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    (Original post by RAF321)
    I am currently doing business admin level 2 unit 45 and need someone help with the question
    1.3 explain different responsibilities and levels of authority for processing customer service information

    thanks in advance
    Does one person do everything in a business? No. So that's why they all have different responsibilities. You're best to do this about a business you know well, which is usually one you work at.
    Usually, businesses will have basic staff, sometimes called Customer Service Assistants. These might collect data when processing sales, but will enter that data onto a computer and then won't be able to access it again. The Customer Service Assistant will have a limited access to what they can do - they might not be able to handle complaints and refunds, or they may be able to handle some small complaints and refunds but have to refer to someone else for bigger problems.
    There will be another department or person who can handle the bigger problems. To do this, they'll have access to more data. If they're doing refunds they will have access to past purchasing data, for example. This means they'll be able to carry out searches to find the relevant customer.
    The manager will be able to see pretty much everything. They will be able to see overall sales for the department or business as a whole. They won't usually deal with customers directly.
 
 
 
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