I was made redundant and have got a new job. I absolutely hate my new job as it is call centre work. Whilst I have knowledge in the enquiries the company have unrealistic expectations and have a lot of processes to learn and scripting. Customers get very frustrated and do not understand you are training and have to read the scripts and cannot miss parts of the scripts.
I really miss my old job as I enjoyed speaking to customers on the phone and in person but it did not involve calls all day long with strict targets and monitoring of toilet breaks. I want to leave but don't want to leave until I have another job lined up. The difficulty is getting time off for interviews as you are not allowed to book annual leave unless it is a month in advance. The department has a very high turnover due to the lengthy processes involved and micromanagement. I cried on the way from home as I know it is not right for me. Anyone got any advice?
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