Went to Mops a few years ago (actually around 2007 when these posts started) and they were amazing however, went last week and they were absolutely rubbish!
I went to the one opposite topshop. It started with the shampoo girl, who for some reason wouldn't even look me in the eye, didn't smile the whole time we spoke and pulled my head around like it was a dogtoy.
The girl doing my hair looked at everything except my hair while she was drying it and seemed totally disintrested in the whole interaction. She was stroppy when I asked her to change somthing and to be honest my hair looks just as crap as it did when I went in (the whole point of getting it done was it was looking boring and split endy) but I've now spent £30 for the privilege.
Mops used to be great but it's taken a massive nosedive in quality of the cut and general service.