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    I've been living in the same accom for 2 years now, great location and the rooms are big for the price.
    1st year the only issues i had was utterly disgusting flatmates (not their fault i know) and a old filthy mattress that took 3 months to replace.

    2nd year has been hell for me. when i moved in my room stunk on cigarette smoke, which is still here after me deep cleaning the whole room. The room was filthy, old mattress once again, old shower curtains, broken chair, and the shower itself was, im not kidding, black and brown with dirt.
    The person below me jumps, bangs, knocks, kicks everything in their room. Resulting in a lack of sleep on my end. They also smoke weed out of their window, I hate the smell off weed but i also have breathing issues. So i'm forced to keep my window shut.

    Now i've complained about it 4 times now and nothing has been done about this person, i was told when she is smoking weed come down to the office and they'll go to her room and sort it. I did and they didnt do anything, the said they emailed her and spoke to her when she picks up her post, again nothing.

    I'm seriously lacking sleep and starting to get more than annoyed. I don't want you be that person who is complaining 24/7at the office, you know?
    I don't know what to do anymore.

    Sometimes you have to be that person complaining 24/7 before anyone will listen to you or take notice. Lots of students have minor petty things they don't like so in my experience (and I worked for student halls) the management don't really bother with most complaints. Something is only done when someone causes enough inconvenience that it's easier to solve the problem than deal with the complainer. For example where I worked we had someone who made noise complaints a lot, when they just sent a few emails nothing got done (it was all 'we had a chat to them' like you have found) but once they started calling the wardens 2-3 times per night in the middle of the night and the management company were being billed £20-30 a day for the callouts they took proper action.
“Yanny” or “Laurel”
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