I am very disappointed with the service of The AA Driving School. We ordered an initial series of 5 lessons for our daughter. When we booked the first lesson we were informed that the first appointment had to be a two hour session. After that she could book the rest of her lessons on single hour basis. The driver -after the first lesson - told her that he would only book double lessons because he needed to drive to a suitable area. Our own village is used by several other driving schools (including The AA) and there should be no need for going to a neighbouring village. Even when he arranged to pick her up from a location in centre of town would he only accept double hour bookings, probably to get more money from teenagers whom struggles with negotiating terms with specialists. After several phone call to the service desk I am left with my daughter forced to accept their terms or loosing her hours that she has paid for. There is no mentioning of double lessons neither on their web page nor in the small print. They explained that it was up to their drivers to choose their structures and not a "company" policy. But he was chosen for us by The AA without them explaining the policies of their own drivers, despite them knowing that we wanted 5 single lessons to start her off with. Once you have had your initial double lesson you are stuck with that driver. If you want to change driver they force you to book another double lesson and start all over again. No information follows the client when transferred. And The AA can't guarantee that the next driver will accept our requests. To place the trust of our daughter in the car of an adult man is done on the reputation of the company. When she then feels intimidated to accept terms she had not been informed about and felt she had to take decisions on the spot in the presence of her instructor we feel let down by The AA. When she politely texted the instructor to change her booking he refused and by that The AA feel they have given her enough warning. They on the other hand says it's all down to the driver who is his own boss and on zero contract with The AA. They have no further responsibilities once you have booked your lesson directly with the driver. NEVER had I expected The AA to be this greedy, rigid and in complete lack of understanding of the trust we place on them when they take the responsibility of our adolescents in their care. I advise anyone in the same situation to check out other companies before placing any order. Hopefully The AA hasn't outsourced the rest of their services on zero hour contracts as you normally need them when you are at your most vulnerable.
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- Thread Starter
- 12-01-2017 21:12
- 12-01-2017 23:20
Do the 5 hours you've paid for, one of them can't be a double lesson..Then swap instructors. I found that private instructors were so much better than the big companies.