Auto-subscription Scandal

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liam900
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#1
Report Thread starter 5 years ago
#1
A few weeks ago I was playing 8 ball and signed up to this deal to get free pool cash, it was just a free trial period that after went onto an automatic subscription, I attempted to find a way to cancel it on the website but couldn't find a way so went directly to my bank and cancelled it through them, they're now requesting money from me, are they in the right or can i leave it?
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Jackieox
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#2
Report 5 years ago
#2
No they're right to be requesting money from you. You can't just buy something from a shop then cancel the payment when you get home. You need to find the official way to cancel your subscription
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anosmianAcrimony
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#3
Report 5 years ago
#3
Should have read the fine print, I think. They've got their claws into you now.
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liam900
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#4
Report Thread starter 5 years ago
#4
hank you very much for your inquiry on 17.01.2017! Unfortunately we cannot open your attachment. Please send us attachments in format pdf, jpg or Word. According to our records, this account was signed up under your name: Liam Thomas and e-mail address: [email protected] - Logij details and terms and conditions of this contract was sent to you with no indication of any problem. You are therefore the contract bearer of this account. **We confirm that we had carried out your cancellation request for this account 10110779 dated January 17 2017 after the contract was already extended. Please note that your cancellation after the term was already extended does not shut down your account with immediate effect nor does it cancel the outstanding payment. It is only cancelling for the date at the end of the extended term and to avoid any further extension after the current term expires. **According to our records, you signed up for a 14-day free trial on December 31 2016 valid until January 14 2017. Since you did not cancel in due time before the free trial expired, your contract 10110779 was extended to the annual UseNeXT Smart+ package on January 15 2017 as stated in the terms and conditions of our contract to which you agreed to upon sign up. Payment for this extended term failed, this had resulted in an outstanding payment ( invoice 32617164 ) - Please process payment for the extended term by following the separate e-mail sent to you on January 15 2017 informing you of invalid payment details. Upon payment verification, your contract will be reactivated as soon as possible. Unfortunately since you did not cancel in due time, we subsequently cannot reverse the renewal of your contract. This account is not cancelled - to avoid any further extensions after the current term expires, you need to cancel ( either by calling us or by sending us a written request ) at the latest one month before the current term expires. **You have asked us to delete your entire customer data. According to tax law, we are obligated to keep any kind of relevant information on our customers in our system for a period of 10 years. However, we will gladly make a note regarding the deletion of your data, so any information will be deleted automatically as soon as the statutory period has expired. Your customer data will be treated as confidential and not disclosed to any third parties. Thank you for understanding.
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liam900
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#5
Report Thread starter 5 years ago
#5
This is what they sent me, is there anyway of getting out of it
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Jackieox
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#6
Report 5 years ago
#6
(Original post by liam900)
This is what they sent me, is there anyway of getting out of it
No. You signed up and signed a contract..there isn't a way out of it.. Your issue is..this would all be highlighted in the terms and conditions which im guessing you didn't read (I honestly don't blame you) but their contract would have been checked by lawyers and stuff who tried and find the majority of loopholes..
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Laomedeia
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#7
Report 5 years ago
#7
Just ignore it and hope it goes away. **** their contract. Maybe if contracts were limited to 1 paragraph or 2 and used laymans terms, people would read and understand the agreements. You cant realistically agree to something you dont understand.
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liam900
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#8
Report Thread starter 5 years ago
#8
(Original post by Laomedeia)
Just ignore it and hope it goes away. **** their contract. Maybe if contracts were limited to 1 paragraph or 2 and used laymans terms, people would read and understand the agreements. You cant realistically agree to something you dont understand.
Yeah that's what i think i'm going to do, they haven't got any money out of me
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