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    So as some of you may or may not know I have had trouble with my laptop the thing wont charge. My super expensive laptop my baby.
    It got sent into a company called DJ and Henry under warranty. I figured it was either the port or the charger that had gone. They say the motherboard needs replacing????

    I spoke them on the phone and they have said that it is because the charger port comes connected to the mother board seems strange.

    Anyway they have a history I gather from reviews of doing this sort of thing deciding something which people think is unrelated needs repair.

    They get very polarized reviews people either seem to give them five stars claiming they walk on water and send super modals round to suck you off in the night or they say get one star with people swearing in their families name that their will be personal vendeta that their family will pass down for 300 years after their laptop was allegedly reduced to mere rubble.

    Okay i slightly exaggerate reviews but they only seem to get 1 star reviews or 5 star they had 28 reviews. of which 16 were five star 1 was four star 1 was 2 star and the remaining ten were 1 star.

    this has me worried what if I don't get my baby back okay?

    on the downside we have
    A new mother board seems excessive for a minor power issue but then their explanation makes sense
    they have had a few very upset customers

    on the plus side more then 60.7% gave them four stars or more which means probability is I should be okay.
    although 39.3% is not a nice figure for odds of getting my laptop leveled.
    However people are much more likely to write reviews if unhappy then happy according to stuff I hear around and have never actually read research papers on and scientifically verified for myself.
    Also they have sent documentation stating the exact issues that need repair and confirming delivery got there in good order and thus any damage or loss that could be done now is their responsibility.

    Thus Hopefully I should be okay anyway.

    I want my laptop back soon not sure how long it will take they need to order the part in which they only did yesterday.

    However I have looked this up and confirmed that the part is available on amazon prime (eg next day delivery) obviously they wont get of amazon prime and will source another route but maybe that means it wont take to long.

    I have heard no updates from them today.

    Should I be worried?

    I am worried.
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    I honestly don't think you'll know until you get it back, so for now there's not a lot you can do. Hopefully everything will go perfectly and you'll see you were worried for nothing. But it's understandable if it cost you a lot of money. Is it under warranty still or do you have it insured? If you get it back repaired properly, because you say it was expensive it might be a good idea to take out insurance on it, for a bit of peace of mind. Good luck.
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    (Original post by markova21)
    I honestly don't think you'll know until you get it back, so for now there's not a lot you can do. Hopefully everything will go perfectly and you'll see you were worried for nothing. But it's understandable if it cost you a lot of money. Is it under warranty still or do you have it insured? If you get it back repaired properly, because you say it was expensive it might be a good idea to take out insurance on it, for a bit of peace of mind. Good luck.
    It's already insured against loss theft accidental damage, plus under warranty so covered for break down.

    However I am not sure if my insurance covers me for loss on in transit if sending of for repair or for damage by third parties. I know specifically I am not insured if I leave it on a car and it gets stolen but then who does that anyway?

    I guess I won't know for sure until I get it back. My best guess is that if something does go wrong I will be compensated either by insurance or them. So in all probability I should be ok but this does not appear a certainty and even if it didn't he told put right after something went wrong it's still a pain been without my laptop that extra time.
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    What online tests are you doing, can you provide a link?
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    I've never heard of them so I'm guessing it's a local company. Local companies are very hit and miss, with reviews meaning very little. 28 is far too small a number to actually judge how good they are. Since this is Google Reviews, anyone can go review them. That includes the staff and it's not uncommon for staff of small companies to give the company a raving review to boost public image. On the other hand the 1 star reviews are likely to be real customers, although they could have exagerated.

    Saying that people think a part is unrelated is stupid. If someone knew the ins and outs of a repair they'd be able to do it themselves. The whole point of taking it to a repair shop is that they know more than you. If the laptop wouldn't charge and they said you'd need to relace the RAM then that's fishy. But the motherboard is a perfectly reasonable thing to replace. It might seem excessive but keep in mind you have no idea how minor the power issue actually is. Even if it were just the port, they'd need to have someone who is capable of resoldering a new port, if it's even possible to repalce the port. You don't tend to get people with that much experience at a local low level shop. Resoldering components onto circuit boards is usually a much specialised job.

    There's no point being worried. They have the laptop now, there's not much you can do about it. If you have warranty, cover and so on maybe next time get in touch with the manufacturers rather than someone local.
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    (Original post by Acsel)
    I've never heard of them so I'm guessing it's a local company. Local companies are very hit and miss, with reviews meaning very little. 28 is far too small a number to actually judge how good they are. Since this is Google Reviews, anyone can go review them. That includes the staff and it's not uncommon for staff of small companies to give the company a raving review to boost public image. On the other hand the 1 star reviews are likely to be real customers, although they could have exagerated.

    Saying that people think a part is unrelated is stupid. If someone knew the ins and outs of a repair they'd be able to do it themselves. The whole point of taking it to a repair shop is that they know more than you. If the laptop wouldn't charge and they said you'd need to relace the RAM then that's fishy. But the motherboard is a perfectly reasonable thing to replace. It might seem excessive but keep in mind you have no idea how minor the power issue actually is. Even if it were just the port, they'd need to have someone who is capable of resoldering a new port, if it's even possible to repalce the port. You don't tend to get people with that much experience at a local low level shop. Resoldering components onto circuit boards is usually a much specialised job.

    There's no point being worried. They have the laptop now, there's not much you can do about it. If you have warranty, cover and so on maybe next time get in touch with the manufacturers rather than someone local.
    I did get in touch with the manufacturers they organised for it to be sent to these people because these people are apparently their partners for this. I get the new motherboard for free because the laptop is underneath warranty and should not be going wrong within this time frame.

    I do have an email stating the exact fault and acknowledging receipt so I like to think if anything goes wrong I will be covered now because he paperwork mentions the laptop type what is and isn't working etc. So hypothetically if it went missing in the post or came back with damage they should be liable I think.

    I'm not 100% on that I think I believe that because I want to.
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    my laptop is back and fixed. working fine though I am curious as to why it was so cold when it came back were they keeping the thing in a freezer? well it works fine anyway and is good as new.
 
 
 
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