Currently having issues regarding the internet speed with a landlord in Sheffield city centre. I'm living in a city center apartment and the WiFi is unbelievably slow, struggling to buffer web pages at times, let alone videos or even live streams.
Example of a speedtest I took just now:
The landlord has described the accommodation as having 'high speed broadband' on their webpage, but I'm fairly sure there is an Ofcom requirement whereby the speed must be at least 25mbps (or something of that ballpark)? We struggle to get 0.5 down during the day. Trying to get them to do anything is an absolute nightmare, I've rang and emailed the landlord countless time (as well as been to see them in person), and have been told that since they don't deal with the internet and it's provided by a third party that I should speak to them. Having also called the internet company, they tell me that the actual signal is fine (which to be fair it is, since I get full bars of signal, and when I test late at night around 3/4am, I can sometimes get 35/35ish proving the actual signal strength is fine), and that it's just the bandwidth which is the problem and that the landlord needs to upgrade their internet package. The landlord then say they're in a contract and so it's not a straight forward process, but I don't get the impression they are doing much about it, if at all, since there are no updates and no improvements whatsoever
I feel like I'm not making much progress but it's unbelievably frustrating, especially when I'm trying to do work and university pages are slow to load or even just chill in the evening. What can I do to improve it?
Claims damages because he didn't get a first