i recently received my student support notification form, which comes in 3 parts, and an extra reply slip which I was supposed to return to get my student loan.
i did all that, and they sent me two separate sheets confirming my student loan, with different amounts of loan shown on the sheets, and no explanation as to why the figures are different. i decided just to ignore that and take whatever loan came through.
imagine my surprise when I received yet ANOTHER student support notification form in 3 parts (with the exact same details on it) and an extra reply slip which I'm supposed to return to get my student loan!
should i return this slip, or should i ring up the SLC and ask them why i've got this form again?
and has anyone else found them this disorganised?
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Student Loans Company rant watch
- Thread Starter
- 10-08-2004 08:55
- 10-08-2004 09:04
have you ever rung them? they have no idea what's going on.
The part time loan form is filled in on two sides of the same piece of paper and every year they tell me they havn't recieved the bit from the LEA.
The first year I rang the LEA, they sent a copy.
SLC claimed it never arrived.
This happened a few times until someone at the LEA said. "They can't have not recieved just the LEA part, we fill in the details on the back of your form"
so eventually i got someone at the SLLC to actually fish out the bit of paper and yes they had recieved it.
Now I just phone them and say "are you looking at this on your computer because if you are the person scanning it in has only scanned in one side, if you get the origional and turn it over you will find the details on the back".
So yes i find them disorganised. If you are lucky enough to get through to the right person they can actually be quite helpful. The problem is I think only 1 person there actually wants to help.
- 10-08-2004 19:25
i got sent that form about 7 times last year.
i even got it again in may....
as long as youve sent it once, you can ignore the rest!
love Katy ***