Student Finance Confirmation Letter

So logging into student finance online, it says they sent out a letter last week confirming my loan/grant details etc. and i'm assuming the schedule etc. of when they will pay it which I believe needs to be taken when I enrol.

Trouble is, I have recieved no such letter yet and before I ring them, I was interested to see whether anyone else has recieved anything from them in the last couple of weeks?

Reply 1

qlimax

k89g

So logging into student finance online, it says they sent out a letter last week confirming my loan/grant details etc. and i'm assuming the schedule etc. of when they will pay it which I believe needs to be taken when I enrol.

Trouble is, I have recieved no such letter yet and before I ring them, I was interested to see whether anyone else has recieved anything from them in the last couple of weeks?

I ain't got no letter, although the website says I should have 3 letter(View Correspondence). You can find your payment plan in View Payments section.

Reply 2

qlimax

By the way, does anyone have any troubles loggin on the www.studentsupportdirect.co.uk?

Reply 3

x.fiore.x

14

I haven't had mine either. It says its been sent out 3 times though. I phoned yesterday, they said theres been a delay and the letters should reach us within a few days. We're going on Saturday though! They're dead rude on the phone as well.

Reply 4

qlimax

x_f_x

I haven't had mine either. It says its been sent out 3 times though. I phoned yesterday, they said theres been a delay and the letters should reach us within a few days. We're going on Saturday though! They're dead rude on the phone as well.

Yeah, I got some man on the phone, he had ABSOLUTELY-IMPOSSIBLE-TO-UNDERSTAND-ACCENT, I asked to repeat what he said many times, but I didn't get a thing of what he said.. Is it just me(i'm Russian), or English people also struggle to understand irish or scotish or welsh(not sure which one it was) accent?

x_f_x do you have any troubles logging onto your studentsupportdirect.co.uk account? I don't even have Login link(any Menu) on the first page.

Reply 5

k89g

OP

Thanks for the replys... at least i'm not the only one!

glimax, I can't log in either...it says "Our online application and online self-service options are currently unavailable, due to routine maintenance. We apologise for any inconvenience caused, and aim to resume full service as quickly as possible."

Reply 6

thegreatgordon1

k89g

So logging into student finance online, it says they sent out a letter last week confirming my loan/grant details etc. and i'm assuming the schedule etc. of when they will pay it which I believe needs to be taken when I enrol.

Trouble is, I have recieved no such letter yet and before I ring them, I was interested to see whether anyone else has recieved anything from them in the last couple of weeks?

I just phoned and asked the same thing as u, basically the letter should arrive in two days, but I phoned and asked them to resend another copy to be safe. But it should arrive.

Reply 7

dmcmorrine

i got confirmation....then they said they needed my NI number (which I had given them before...) - still havn't heard back.

Reply 8

psychic_maniac

I called my LEA and they said that there's been loads of complaints from people not receiving the letter. :frown:

And I can't log in either to send them a complaint message...

Reply 9

k89g

OP

Mine came yesterday morning! :biggrin:

Reply 10

x.fiore.x

14

k89g

Mine came yesterday morning! :biggrin:

Mine too, so relieved lol

Reply 11

Miss Monkey

10

Mine also says it's been sent three times... but no letter yet! I emailed them to ask for it.

Reply 12

qlimax

Hey guys whats in the letter? Anything important? I sent of Change of Circumstanes(I changed a uni to King's) form 2 weeks ago, but the changes weren't made, so I e-mailed them and they said they recieved nothing.. Do you know if I don't get this sorted by 24th will it mean I won't be able to start the course? :s-smilie:

Reply 13

k89g

OP

qlimax

Hey guys whats in the letter? Anything important? I sent of Change of Circumstanes(I changed a uni to King's) form 2 weeks ago, but the changes weren't made, so I e-mailed them and they said they recieved nothing.. Do you know if I don't get this sorted by 24th will it mean I won't be able to start the course? :s-smilie:

Well they can't give you any money until the letter has been scanned by the university/college at enrolment...

Reply 14

qlimax

k89g

Well they can't give you any money until the letter has been scanned by the university/college at enrolment...

I got the letter saying: we made the decision the decision is final you get this and that and that letter has a big black sortcode on it. but I got it a long time ago, its called confirmation letter. is that the one?

Why thing can't be simple? :s-smilie:

Reply 15

fattya16

qlimax

I got the letter saying: we made the decision the decision is final you get this and that and that letter has a big black sortcode on it. but I got it a long time ago, its called confirmation letter. is that the one?

Why thing can't be simple? :s-smilie:

ok so in response to glimax
i am also in a similar situation where i sent in a change of circumstance letter to the finance people and they said keep ur original finance letter from before u had ur change of circumstance and take this to the uni...the confirmation letter..cos u need to take this to uni anyway....meanwhile the finance people will be reassessing ur finance which will take 6 weeks or longer...so u have still got some time to go yet... and when they have sorted out the finance and sent u again ur new confirmation letter (for after ur change of circumstance) which will take ages yet, just like mine, then u take this new letter and show it to ur uni once u have received it. And my impression is that ur loan won't actually start coming in until ur change of circumstance has been sorted :frown:

.....as this is the case for me! Hope this helps!

Reply 16

qlimax

fattya16

ok so in response to glimax
i am also in a similar situation where i sent in a change of circumstance letter to the finance people and they said keep ur original finance letter from before u had ur change of circumstance and take this to the uni...the confirmation letter..cos u need to take this to uni anyway....meanwhile the finance people will be reassessing ur finance which will take 6 weeks or longer...so u have still got some time to go yet... and when they have sorted out the finance and sent u again ur new confirmation letter (for after ur change of circumstance) which will take ages yet, just like mine, then u take this new letter and show it to ur uni once u have received it. And my impression is that ur loan won't actually start coming in until ur change of circumstance has been sorted :frown:

.....as this is the case for me! Hope this helps!

This is a bad news for me... And what about tuition fees?

Reply 17

Max_

Im not going to have my payment schedule at the time of enrolment. I phoned the law office and got an answerphone. Who should I speak to about this?

Reply 18

fattya16

qlimax

This is a bad news for me... And what about tuition fees?

ok so in my case, i decided not to take the accommodation that was given to me so i'll just get less maintenance grant and won't receive that for a while. but my tuition fees, u know the 3070 pounds doesn't change because i haven't changed uni or anything...but for u who has changed uni...firstly the tuition fee loan should be the same because most uni's require u to pay 3000 pounds anyway... but my advice for u is this...take ur old finance letter on the day of enrollment at kings and explain to them that you had a change of circumstances so ur loan is a bit delayed...i'm sure the people there at enrollment will be the best people to advise u on what to do next...or if u can't wait for enrollment day then ring up kings and explain ur situation. hope this helps :smile:

Reply 19

fattya16

Max_

Im not going to have my payment schedule at the time of enrolment. I phoned the law office and got an answerphone. Who should I speak to about this?

ok so max phone up king's undergraduate admissions and then tell them ur situation...someone should pick up the phone there...and keep trying...

Student Finance Confirmation Letter

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