k89g
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So logging into student finance online, it says they sent out a letter last week confirming my loan/grant details etc. and i'm assuming the schedule etc. of when they will pay it which I believe needs to be taken when I enrol.

Trouble is, I have recieved no such letter yet and before I ring them, I was interested to see whether anyone else has recieved anything from them in the last couple of weeks?
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qlimax
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(Original post by k89g)
So logging into student finance online, it says they sent out a letter last week confirming my loan/grant details etc. and i'm assuming the schedule etc. of when they will pay it which I believe needs to be taken when I enrol.

Trouble is, I have recieved no such letter yet and before I ring them, I was interested to see whether anyone else has recieved anything from them in the last couple of weeks?
I ain't got no letter, although the website says I should have 3 letter(View Correspondence). You can find your payment plan in View Payments section.
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qlimax
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By the way, does anyone have any troubles loggin on the www.studentsupportdirect.co.uk?
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x.fiore.x
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I haven't had mine either. It says its been sent out 3 times though. I phoned yesterday, they said theres been a delay and the letters should reach us within a few days. We're going on Saturday though! They're dead rude on the phone as well.
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qlimax
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(Original post by x_f_x)
I haven't had mine either. It says its been sent out 3 times though. I phoned yesterday, they said theres been a delay and the letters should reach us within a few days. We're going on Saturday though! They're dead rude on the phone as well.
Yeah, I got some man on the phone, he had ABSOLUTELY-IMPOSSIBLE-TO-UNDERSTAND-ACCENT, I asked to repeat what he said many times, but I didn't get a thing of what he said.. Is it just me(i'm Russian), or English people also struggle to understand irish or scotish or welsh(not sure which one it was) accent?

x_f_x do you have any troubles logging onto your studentsupportdirect.co.uk account? I don't even have Login link(any Menu) on the first page.
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k89g
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Thanks for the replys... at least i'm not the only one!

glimax, I can't log in either...it says "Our online application and online self-service options are currently unavailable, due to routine maintenance. We apologise for any inconvenience caused, and aim to resume full service as quickly as possible."
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thegreatgordon1
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(Original post by k89g)
So logging into student finance online, it says they sent out a letter last week confirming my loan/grant details etc. and i'm assuming the schedule etc. of when they will pay it which I believe needs to be taken when I enrol.

Trouble is, I have recieved no such letter yet and before I ring them, I was interested to see whether anyone else has recieved anything from them in the last couple of weeks?
I just phoned and asked the same thing as u, basically the letter should arrive in two days, but I phoned and asked them to resend another copy to be safe. But it should arrive.
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dmcmorrine
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i got confirmation....then they said they needed my NI number (which I had given them before...) - still havn't heard back.
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psychic_maniac
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I called my LEA and they said that there's been loads of complaints from people not receiving the letter. And I can't log in either to send them a complaint message...
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k89g
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Mine came yesterday morning!
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x.fiore.x
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(Original post by k89g)
Mine came yesterday morning!
Mine too, so relieved lol
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Miss Monkey
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Mine also says it's been sent three times... but no letter yet! I emailed them to ask for it.
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qlimax
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Hey guys whats in the letter? Anything important? I sent of Change of Circumstanes(I changed a uni to King's) form 2 weeks ago, but the changes weren't made, so I e-mailed them and they said they recieved nothing.. Do you know if I don't get this sorted by 24th will it mean I won't be able to start the course?
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k89g
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(Original post by qlimax)
Hey guys whats in the letter? Anything important? I sent of Change of Circumstanes(I changed a uni to King's) form 2 weeks ago, but the changes weren't made, so I e-mailed them and they said they recieved nothing.. Do you know if I don't get this sorted by 24th will it mean I won't be able to start the course?
Well they can't give you any money until the letter has been scanned by the university/college at enrolment...
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qlimax
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(Original post by k89g)
Well they can't give you any money until the letter has been scanned by the university/college at enrolment...
I got the letter saying: we made the decision the decision is final you get this and that and that letter has a big black sortcode on it. but I got it a long time ago, its called confirmation letter. is that the one?

Why thing can't be simple?
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fattya16
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(Original post by qlimax)
I got the letter saying: we made the decision the decision is final you get this and that and that letter has a big black sortcode on it. but I got it a long time ago, its called confirmation letter. is that the one?

Why thing can't be simple?
ok so in response to glimax
i am also in a similar situation where i sent in a change of circumstance letter to the finance people and they said keep ur original finance letter from before u had ur change of circumstance and take this to the uni...the confirmation letter..cos u need to take this to uni anyway....meanwhile the finance people will be reassessing ur finance which will take 6 weeks or longer...so u have still got some time to go yet... and when they have sorted out the finance and sent u again ur new confirmation letter (for after ur change of circumstance) which will take ages yet, just like mine, then u take this new letter and show it to ur uni once u have received it. And my impression is that ur loan won't actually start coming in until ur change of circumstance has been sorted .....as this is the case for me! Hope this helps!
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qlimax
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(Original post by fattya16)
ok so in response to glimax
i am also in a similar situation where i sent in a change of circumstance letter to the finance people and they said keep ur original finance letter from before u had ur change of circumstance and take this to the uni...the confirmation letter..cos u need to take this to uni anyway....meanwhile the finance people will be reassessing ur finance which will take 6 weeks or longer...so u have still got some time to go yet... and when they have sorted out the finance and sent u again ur new confirmation letter (for after ur change of circumstance) which will take ages yet, just like mine, then u take this new letter and show it to ur uni once u have received it. And my impression is that ur loan won't actually start coming in until ur change of circumstance has been sorted .....as this is the case for me! Hope this helps!
This is a bad news for me... And what about tuition fees?
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Max_
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Im not going to have my payment schedule at the time of enrolment. I phoned the law office and got an answerphone. Who should I speak to about this?
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fattya16
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(Original post by qlimax)
This is a bad news for me... And what about tuition fees?
ok so in my case, i decided not to take the accommodation that was given to me so i'll just get less maintenance grant and won't receive that for a while. but my tuition fees, u know the 3070 pounds doesn't change because i haven't changed uni or anything...but for u who has changed uni...firstly the tuition fee loan should be the same because most uni's require u to pay 3000 pounds anyway... but my advice for u is this...take ur old finance letter on the day of enrollment at kings and explain to them that you had a change of circumstances so ur loan is a bit delayed...i'm sure the people there at enrollment will be the best people to advise u on what to do next...or if u can't wait for enrollment day then ring up kings and explain ur situation. hope this helps
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fattya16
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(Original post by Max_)
Im not going to have my payment schedule at the time of enrolment. I phoned the law office and got an answerphone. Who should I speak to about this?
ok so max phone up king's undergraduate admissions and then tell them ur situation...someone should pick up the phone there...and keep trying...
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