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eBay situation, what's the fairest thing to do in this case? Watch

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    I'm not sure what the best thing to do in this situation is. I sold a Nintendo 3ds console on eBay, boxed and will all accessories. I also included 3 games. The console had barely been used it still had screen protectors on and some Mario cards inside which hadn't been opened. It is a special edition and so has super Mario game reinstalled as stated on the box. I listed it has used and the winning bidder (well only bidder actually) won it for £120. I posted it and didn't hear anything for a week but tracking showed the buyer recieves it so I thought all was well.

    A week after posting it the buyer sent an email saying that 'there is no pre installed game please advise'. I told them to ensure there was no game in and the game should come up in menu etc. I don't know that much about nintendos but that's what I read online. The buyer replied that they had tried this and asked me if I'd reset it to factory settings before sending it. I told them I hadn't and offered them a full refund. They said that in that case they fail to understand why it's not on. I fail to understand too!

    Anyway I apologised and offered a full refund again (offered to pay for their return postage too). They didn't reply for 2 days and then sent a reply saying that ideally they would like me to buy them a Mario game (as this is the pre installed game) or send them money so they can purchase one. Firstly I don't like giving partial refunds really as some people can take advantage/scam. I rang eBay who advised not to buy them a game and to offer a full refund. I informed the buyer that eBay recommended I offer a full refund. The buyer sent a message saying it was entirely up to me and left it at that. I've offered a full refund several times now but they don't appear to want one. I kind of feel that they will leave me negative feedback now but would this be fair if I have offered a full refund.

    What do you think is the best thing in this situation?
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    Honestly if they say it's 'up to you' I wouldn't refund them. You'd have to wait to receive the console back before refunding anyway or you'd risk being out money + item.
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    You can always dispute negative feedback since you offered a solution which was also recommended by eBay that he refused, at worst it should be neutral
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    It is very simple: they accept what they received or return it and then get a full refund. That is perfectly fair and reasonable. Don't worry. If you receive a neg then you simply explain what happened and it won't harm you.
    • #1
    • Thread Starter
    #1

    ok thanks guys ^
 
 
 
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