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Doctor's Appointments - how ridiculous! watch

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    (Original post by juno_the)
    It is really annoying! I once started phoning at 8, couldn't get through til 10 past, and by then all the appointments with the doctor I needed to see were taken!

    And also, at 8am I'm not awake enough to deal with the receptionist. An extract from one conversation:

    Me: Hi, can I make an appointment to see Dr Thompson after 4pm please?
    Her: Is 10am OK?
    Me: Do you have anything a bit later?
    Her: There aren't any more until 4.30.
    Me: Can I have that one then please?
    Her: You want the one at 10am then?
    the conversation i have goes like this

    me....hi can i make an appointment please
    repceptionist.......which doctor
    me.....any will be fine
    rep.....i'm afraid we haven't got any appointments left
    me.....what's the earliest you've got
    rep......it'll probably be about 3 weeks before you can get one.....and i can't give you one now cos the database on the computer is locked
    me.....but i need one urgently
    rep.....wots the problem
    me........i've got hay fever (try to make out that i'm literally dying).
    rep......now that's no emergency
    me....i've missed school for a couple of days because of it
    rep.....aw you'll be fine
    me...... once i've got my appointment i wil be
    rep.....now don't give me cheek like that!
    then i just shut the phone on her!
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    Recent conversation (face-to-face) with my doctor's receptionist:

    Me: Hi, Im here for the family planning (drop-in) clinic.
    Her: Im sorry we are short staffed at the moment, can you come back tomorrow?
    Me: I cant because Im going on holiday for two weeks in the morning and my contraceptive injection runs out today.
    Her: You should be OK for two weeks, come back after your holiday.
    Me: Erm, excuse me, you are not qualified to instruct me on contraceptives. That is a risk I am not willing to take!
    Her (grumpily): Take a seat then.
    :rolleyes:
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    (Original post by red665)
    I've just rung up for an appointment at the doctors - the soonest one is in a week's time!

    I live in south london - is this normal waiting time?!

    jeez, good job it isn't something that can't wait that long isn't it!
    A week's time?! Omg I'm off to your doctors...
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    (Original post by Homegrownkitten)
    Recent conversation (face-to-face) with my doctor's receptionist:

    Me: Hi, Im here for the family planning (drop-in) clinic.
    Her: Im sorry we are short staffed at the moment, can you come back tomorrow?
    Me: I cant because Im going on holiday for two weeks in the morning and my contraceptive injection runs out today.
    Her: You should be OK for two weeks, come back after your holiday.
    Me: Erm, excuse me, you are not qualified to instruct me on contraceptives. That is a risk I am not willing to take!
    Her (grumpily): Take a seat then.
    :rolleyes:
    at least she listened...........the ones at my doctors are prepared to slap you and tell you to get lost!
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    At my doctors you just turn up at the surgery, if you go and put your name down on the list at 8:15 and go back about 9:30 you're seen to about 10 minutes later. Dentists are a different matter but I am told there is an NHS one near me with vacancies.
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    (Original post by amazingtrade)
    At my doctors you just turn up at the surgery, if you go and put your name down on the list at 8:15 and go back about 9:30 you're seen to about 10 minutes later. Dentists are a different matter but I am told there is an NHS one near me with vacancies.
    thats so good! one refused to give me a jab for when i went on holiday. they said because i was short staffed iwould have to come back two weeks later. i had already made an appointment for that day and they wouldnt listen when i said i would be back from holiday two weeks later :rolleyes:
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    (Original post by juno_the)
    My doctors only do same day appointments, but you have to phone them at 8am
    yep mine too..which happens to be annoying for people who need to stay home from school/work until they know if they got an appointment (unlikly as the phone lines get jammed as soon as they open). It is very annoying but they do it to stop people making appointments in advance then not turning up aSs thier sore throat/cough has gone.
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    (Original post by sparklyteacosie)
    yep mine too..which happens to be annoying for people who need to stay home from school/work until they know if they got an appointment (unlikly as the phone lines get jammed as soon as they open). It is very annoying but they do it to stop people making appointments in advance then not turning up as thier sore throat/cough has gone.
    Nah, I bet they get commision from the mobile phone networks. I have to get my sister to phone up to get me an appointment, and then she has to text me to tell me the time. I need an ongoing wrist problem, so I go quite a lot, and I'm sure O2 are making lots of profit from this.
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    (Original post by juno_the)
    Nah, I bet they get commision from the mobile phone networks. I have to get my sister to phone up to get me an appointment, and then she has to text me to tell me the time. I need an ongoing wrist problem, so I go quite a lot, and I'm sure O2 are making lots of profit from this.
    it is possible. But where i live they probably do get quite a few time wasters!! My answer is that i just don't bother...but fortunatly i don't often need to see my GP as i get quite regular check ups at the hospital anyway
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    (Original post by Saf!)
    me.....but i need one urgently
    rep.....wots the problem
    me........i've got hay fever (try to make out that i'm literally dying).
    rep......now that's no emergency
    She's right. You're not dying of hayfever, no matter how awful you feel. And any drugs the doctor prescribed you would not be effective immediately, so I wouldn't say you warranted an urgent appointment unless that day's emergency slots were very empty.

    I have worked in a GP surgery reception and now in a hospital. Yes, I know it's annoying when you can't get the appointment as soon as you want. But it is not the receptionist's fault! :mad: They are only operating the database or whatever programme that surgery runs on, they can't magic appointments out of thin air just because you think you're important (this isn't specifically addressed at Saf, it's at all the people who have had a go at me over the years). Often the receptionists think it's just as terrible as you do that there are no appointments sooner, and being shouted at all day for it really does not help. Think about who you're shouting at before you do it...
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    (Original post by Helenia)
    She's right. You're not dying of hayfever, no matter how awful you feel. And any drugs the doctor prescribed you would not be effective immediately, so I wouldn't say you warranted an urgent appointment unless that day's emergency slots were very empty.

    I have worked in a GP surgery reception and now in a hospital. Yes, I know it's annoying when you can't get the appointment as soon as you want. But it is not the receptionist's fault! :mad: They are only operating the database or whatever programme that surgery runs on, they can't magic appointments out of thin air just because you think you're important (this isn't specifically addressed at Saf, it's at all the people who have had a go at me over the years). Often the receptionists think it's just as terrible as you do that there are no appointments sooner, and being shouted at all day for it really does not help. Think about who you're shouting at before you do it...
    But it is the receptionist's fault when they say stupid things and try to make it as hard as possible for you to get an appointment!
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    (Original post by juno_the)
    But it is the receptionist's fault when they say stupid things and try to make it as hard as possible for you to get an appointment!
    In which case, repeat it nicely, rather than shouting. Trust me, there are enough stupid patients out there, it works both ways
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    (Original post by Helenia)
    In which case, repeat it nicely, rather than shouting. Trust me, there are enough stupid patients out there, it works both ways
    Aaah now, that I must agree with - I work as a receptionist in a veterinary surgery and I get *stupid* people in all the time, people who can barely take care of themselves let alone their animals.

    Example:

    woman: I've got a puppy that's been sick for a week and a half now without eating - do you think I should bring it in?
    me: Yes, if it hasn't eaten in a week and a half and is continually being sick, you should bring it down to us immediately so we can check him over and get some fluids into him if he's dehydrated, which there's a severe likelyhood of him being.
    woman: Oh, so you think there's something wrong with it then....
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    (Original post by happysunshine)
    If you don't like it pay private.

    You have to wait agggggeees, but so does everyone else.
    We don't all wait ages.

    I've been mostly lucky with both doctors and dentists. I had one who had crap receptionists, i changed GP after 2 weeks to one with a better service.

    When I first move into an area I try to find a GP by personal recomendation but if not I go along to the appointment where they take your basic details and I ask about same day appointments, if they have a GP with specialist skills etc. etc.

    I supose because I have quite a few medical problems and I know the level of service I need I get what I want.

    My current GP has an open surgery every morning, if you want to see a doctor in the afternoon you have to make an appointment and priority is given to people who are working / in full time education etc.

    One of my GP's in London had a telephone appointment system, which for me was great. I only used it once, my arthritis was bad and I literaly couldn't get to the surgery but as I knew what it was I didn't think it warranted the GP comming out so I had a telephone apppointment, we discussed my medication and she issued a prescription for stronger painkillers which was sent to the local chemist and then delivered to me.

    I recently had to book an emergency appointment with my dentist, I'd cracked a tooth in half. I phoned them at 6pm expecting an answering machine, instead I got the receptionist who booked me an appointment for 8.30 the following morning. Ok so it wasn't with my usual dentist but that didn't matter, I just needed to see a dentist, any dentist.
 
 
 
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