Yandex
Badges: 7
Rep:
?
#1
Report Thread starter 3 years ago
#1
Hello, I have tried doing this twice and failed both times. Does anyone know what they are looking for? Below are my answers to the questions. Thanks.


Q: Working as a customer assistant, you will often be interacting with customers who have high customer service expectations. How do you feel about that?
A: I like serving customers and will do my best to delight them on their shopping trip

Q: Working as a customer assistant, you will be working during some of the busiest times. How do you feel about that?
A: I am happy when I am kept busy and look forward to interacting with lots of customers

Q: Working as a customer assistant, you will be working in a team and will often need to ask team members for help or advice. How do you feel about that?
A: I like working in a team and I am really happy to ask others to help me when needed

Q: As a Customer Assistant, customers are your top priority. You will often be asked questions by customers whilst carrying out other important responsibilities. How do you feel about that?
A: I am happy to answer any questions and do not mind helping customers whilst carrying out my responsibilities

Q: A customer asks you about their dotcom order, you don’t know much about it because that is a different department that you have not worked in. What do you do?
A: Direct the customer to the customer service desk

Q: You have just helped a customer find the crumpets and they continue to chat to you about what they have been doing that day. You need to finish refilling the bakery. How do you respond?
A: Start to refill the bakery while listening to the customer at the same time

Q: A member of your team is preparing a customer promotion. She has just been asked to help on checkouts and asks if you could take over. You are currently helping a customer. How do you respond?
A: Tell the team member I will help after I finish helping the customer

Q: You are tidying an aisle when you hear a couple behind you discussing prosecco for a party this evening. What do you do?
A: Carry on tidying the aisle and don't interfere

Q: You are still getting to know your team when your manager asks you whether you would like to help out in another department. How do you react?
A: Say I would prefer to stay in my department and continue to get to know my colleagues there

Q: A customer asks about a particular type of corn flakes, we have sold out of that particular brand. How do you respond?A: Apologise that the item is out of stock but they can order it online
0
reply
Kevin De Bruyne
Badges: 21
Rep:
?
#2
Report 3 years ago
#2
(Original post by Yandex)
Hello, I have tried doing this twice and failed both times. Does anyone know what they are looking for? Below are my answers to the questions. Thanks.


Q: Working as a customer assistant, you will often be interacting with customers who have high customer service expectations. How do you feel about that?
A: I like serving customers and will do my best to delight them on their shopping trip

Q: Working as a customer assistant, you will be working during some of the busiest times. How do you feel about that?
A: I am happy when I am kept busy and look forward to interacting with lots of customers

Q: Working as a customer assistant, you will be working in a team and will often need to ask team members for help or advice. How do you feel about that?
A: I like working in a team and I am really happy to ask others to help me when needed

Q: As a Customer Assistant, customers are your top priority. You will often be asked questions by customers whilst carrying out other important responsibilities. How do you feel about that?
A: I am happy to answer any questions and do not mind helping customers whilst carrying out my responsibilities

Q: A customer asks you about their dotcom order, you don’t know much about it because that is a different department that you have not worked in. What do you do?
A: Direct the customer to the customer service desk

Q: You have just helped a customer find the crumpets and they continue to chat to you about what they have been doing that day. You need to finish refilling the bakery. How do you respond?
A: Start to refill the bakery while listening to the customer at the same time

Q: A member of your team is preparing a customer promotion. She has just been asked to help on checkouts and asks if you could take over. You are currently helping a customer. How do you respond?
A: Tell the team member I will help after I finish helping the customer

Q: You are tidying an aisle when you hear a couple behind you discussing prosecco for a party this evening. What do you do?
A: Carry on tidying the aisle and don't interfere

Q: You are still getting to know your team when your manager asks you whether you would like to help out in another department. How do you react?
A: Say I would prefer to stay in my department and continue to get to know my colleagues there

Q: A customer asks about a particular type of corn flakes, we have sold out of that particular brand. How do you respond?A: Apologise that the item is out of stock but they can order it online


Perhaps increase the length (not artificially, but provide more detail) and increase the quality of your responses.

example:

Q: You are tidying an aisle when you hear a couple behind you discussing prosecco for a party this evening. What do you do?

A: Carry on tidying the aisle and don't interfere

My answer to that question would be:

Take a quick glance at the customer to ensure that they are of the right age to consume alcohol. The age should be checked at the tills, however if they are looking to buy alcohol and they look much younger than the legal age, then ask for ID if necessary.


Q: A customer asks you about their dotcom order, you don’t know much about it because that is a different department that you have not worked in. What do you do?

A: Direct the customer to the customer service desk

My answer would be:

Apoligse and explain that you don't work in that department, however you know that the customer service desk will know and you can direct them there, and also offer to walk them to the customer service desk.

Those are two examples which provide a bit more detail (and good detail).

For the first few questions as well, if you have experience of giving customer service then draw on them and what skills you got from it.
0
reply
Marshmallow2
Badges: 0
Rep:
?
#3
Report 3 years ago
#3
Hey,

did you ever get the right answers in the end? As I am having the same trouble.
0
reply
JamandJelly
Badges: 15
Rep:
?
#4
Report 3 years ago
#4
(Original post by Yandex)
Hello, I have tried doing this twice and failed both times. Does anyone know what they are looking for? Below are my answers to the questions. Thanks.


Q: Working as a customer assistant, you will often be interacting with customers who have high customer service expectations. How do you feel about that?
A: I like serving customers and will do my best to delight them on their shopping trip

Q: Working as a customer assistant, you will be working during some of the busiest times. How do you feel about that?
A: I am happy when I am kept busy and look forward to interacting with lots of customers

Q: Working as a customer assistant, you will be working in a team and will often need to ask team members for help or advice. How do you feel about that?
A: I like working in a team and I am really happy to ask others to help me when needed

Q: As a Customer Assistant, customers are your top priority. You will often be asked questions by customers whilst carrying out other important responsibilities. How do you feel about that?
A: I am happy to answer any questions and do not mind helping customers whilst carrying out my responsibilities

Q: A customer asks you about their dotcom order, you don’t know much about it because that is a different department that you have not worked in. What do you do?
A: Direct the customer to the customer service desk

Q: You have just helped a customer find the crumpets and they continue to chat to you about what they have been doing that day. You need to finish refilling the bakery. How do you respond?
A: Start to refill the bakery while listening to the customer at the same time

Q: A member of your team is preparing a customer promotion. She has just been asked to help on checkouts and asks if you could take over. You are currently helping a customer. How do you respond?
A: Tell the team member I will help after I finish helping the customer

Q: You are tidying an aisle when you hear a couple behind you discussing prosecco for a party this evening. What do you do?
A: Carry on tidying the aisle and don't interfere

Q: You are still getting to know your team when your manager asks you whether you would like to help out in another department. How do you react?
A: Say I would prefer to stay in my department and continue to get to know my colleagues there

Q: A customer asks about a particular type of corn flakes, we have sold out of that particular brand. How do you respond?A: Apologise that the item is out of stock but they can order it online
LOL i answered using all these answers and they said i didn't pass the question stage so yeah i don't think they're right the answers...

Edit: LOl i should have read that you failed using those answers HAHAHAH i feel so stupid using the answers now
0
reply
JamandJelly
Badges: 15
Rep:
?
#5
Report 3 years ago
#5
(Original post by Marshmallow2)
Hey,

did you ever get the right answers in the end? As I am having the same trouble.
found these answers on another message board and i tried them they work like a charm !

I've just applied for 5 jobs at Tesco and found that this combination of answers worked:

Working as a customer assistant, you will often be interacting with customers who have high customer service expectations. How do you feel about that?

I like serving customers and will do my best to delight them on their shopping trip

Working as a customer assistant, you will be working during some of the busiest times. How do you feel about that?

I am happy when I am kept busy and look forward to interacting with lots of customers

Working as a customer assistant, you will be working in a team and will often need to ask team members for help or advice. How do you feel about that?

I like working in a team and I am really happy to ask others to help me when needed

As a Customer Assistant, customers are your top priority. You will often be asked questions by customers whilst carrying out other important responsibilities. How do you feel about that?

I am happy to answer any questions and do not mind helping customers whilst carrying out my responsibilities

A customer asks you about their dotcom order, you don’t know much about it because that is a different department that you have not worked in. What do you do?

Direct the customer to the customer service desk

You have just helped a customer find the crumpets and they continue to chat to you about what they have been doing that day. You need to finish refilling the bakery. How do you respond?

Apologise to the customer and tell them that you really need to restock the aisle

A member of your team is preparing a customer promotion. She has just been asked to help on checkouts and asks if you could take over. You are currently helping a customer. How do you respond?

Tell the team member I will help after I finish helping the customer


You are tidying an aisle when you hear a couple behind you discussing prosecco for a party this evening. What do you do?

Approach the customers and offer to help them find the prosecco

You are still getting to know your team when your manager asks you whether you would like to help out in another department. How do you react?

Help out in the other department and get to know my colleagues there

A customer asks about a particular type of corn flakes, we have sold out of that particular brand. How do you respond?

Present them with the Tesco own brand alternative
9
reply
JamandJelly
Badges: 15
Rep:
?
#6
Report 3 years ago
#6
(Original post by Yandex)
Hello, I have tried doing this twice and failed both times. Does anyone know what they are looking for? Below are my answers to the questions. Thanks.


Q: Working as a customer assistant, you will often be interacting with customers who have high customer service expectations. How do you feel about that?
A: I like serving customers and will do my best to delight them on their shopping trip

Q: Working as a customer assistant, you will be working during some of the busiest times. How do you feel about that?
A: I am happy when I am kept busy and look forward to interacting with lots of customers

Q: Working as a customer assistant, you will be working in a team and will often need to ask team members for help or advice. How do you feel about that?
A: I like working in a team and I am really happy to ask others to help me when needed

Q: As a Customer Assistant, customers are your top priority. You will often be asked questions by customers whilst carrying out other important responsibilities. How do you feel about that?
A: I am happy to answer any questions and do not mind helping customers whilst carrying out my responsibilities

Q: A customer asks you about their dotcom order, you don’t know much about it because that is a different department that you have not worked in. What do you do?
A: Direct the customer to the customer service desk

Q: You have just helped a customer find the crumpets and they continue to chat to you about what they have been doing that day. You need to finish refilling the bakery. How do you respond?
A: Start to refill the bakery while listening to the customer at the same time

Q: A member of your team is preparing a customer promotion. She has just been asked to help on checkouts and asks if you could take over. You are currently helping a customer. How do you respond?
A: Tell the team member I will help after I finish helping the customer

Q: You are tidying an aisle when you hear a couple behind you discussing prosecco for a party this evening. What do you do?
A: Carry on tidying the aisle and don't interfere

Q: You are still getting to know your team when your manager asks you whether you would like to help out in another department. How do you react?
A: Say I would prefer to stay in my department and continue to get to know my colleagues there

Q: A customer asks about a particular type of corn flakes, we have sold out of that particular brand. How do you respond?A: Apologise that the item is out of stock but they can order it online



I've just applied for 5 jobs at Tesco and found that this combination of answers worked:

Working as a customer assistant, you will often be interacting with customers who have high customer service expectations. How do you feel about that?

I like serving customers and will do my best to delight them on their shopping trip

Working as a customer assistant, you will be working during some of the busiest times. How do you feel about that?

I am happy when I am kept busy and look forward to interacting with lots of customers

Working as a customer assistant, you will be working in a team and will often need to ask team members for help or advice. How do you feel about that?

I like working in a team and I am really happy to ask others to help me when needed

As a Customer Assistant, customers are your top priority. You will often be asked questions by customers whilst carrying out other important responsibilities. How do you feel about that?

I am happy to answer any questions and do not mind helping customers whilst carrying out my responsibilities

A customer asks you about their dotcom order, you don’t know much about it because that is a different department that you have not worked in. What do you do?

Direct the customer to the customer service desk

You have just helped a customer find the crumpets and they continue to chat to you about what they have been doing that day. You need to finish refilling the bakery. How do you respond?

Apologise to the customer and tell them that you really need to restock the aisle

A member of your team is preparing a customer promotion. She has just been asked to help on checkouts and asks if you could take over. You are currently helping a customer. How do you respond?

Tell the team member I will help after I finish helping the customer

You are tidying an aisle when you hear a couple behind you discussing prosecco for a party this evening. What do you do?

Approach the customers and offer to help them find the prosecco

You are still getting to know your team when your manager asks you whether you would like to help out in another department. How do you react?

Help out in the other department and get to know my colleagues there

A customer asks about a particular type of corn flakes, we have sold out of that particular brand. How do you respond?

Present them with the Tesco own brand alternative
0
reply
anisuddin90
Badges: 1
Rep:
?
#7
Report 1 year ago
#7
False answers!!!!!!!!!!!!
0
reply
s.aureus
Badges: 12
Rep:
?
#8
Report 1 year ago
#8
(Original post by anisuddin90)
False answers!!!!!!!!!!!!
Well which answers false?
0
reply
bethh_brown
Badges: 2
Rep:
?
#9
Report 1 year ago
#9
I have redone this questionnaire 4 TIMES and these are the correct answers. God that was painful
1
reply
s.aureus
Badges: 12
Rep:
?
#10
Report 1 year ago
#10
(Original post by bethh_brown)
I have redone this questionnaire 4 TIMES and these are the correct answers. God that was painful
Yayyy
0
reply
fatz112
Badges: 2
Rep:
?
#11
Report 1 year ago
#11
(Original post by bethh_brown)
I have redone this questionnaire 4 TIMES and these are the correct answers. God that was painful
Which are the correct answers?
0
reply
st3pha1ni3
Badges: 1
Rep:
?
#12
Report 1 year ago
#12
can also confirm these answers still work!! Finally got passed the questionnaire stage after the 5th try instead of them telling me I had not met the minimum requirement to continue!
0
reply
st3pha1ni3
Badges: 1
Rep:
?
#13
Report 1 year ago
#13
(Original post by fatz112)
Which are the correct answers?
the reply that has the bold answers in it
0
reply
Becca_Jenko
Badges: 1
Rep:
?
#14
Report 1 year ago
#14
i just tried those answers and they didn’t work
0
reply
OddOnes
Badges: 16
Rep:
?
#15
Report 1 year ago
#15
People are seriously not getting past this? I just did the questions by myself out of common sense to what they want and had no issues.

However, my temporary contract ended and I haven't been offered a permanent one, so I don't have my job there anymore :borat:
0
reply
summxr.a
Badges: 5
Rep:
?
#16
Report 8 months ago
#16
I just did the exact same thing 😂🤦🏻*♀️
0
reply
Manesia Pereira
Badges: 1
Rep:
?
#17
Report 1 month ago
#17
Can I have the right answer plz tried several times
0
reply
X

Quick Reply

Attached files
Write a reply...
Reply
new posts
Back
to top
Latest
My Feed

See more of what you like on
The Student Room

You can personalise what you see on TSR. Tell us a little about yourself to get started.

Personalise

What do you want most from university virtual open days and online events?

I want to be able to watch in my own time rather than turn up live (177)
28.41%
I want to hear more about the specifics of the course (104)
16.69%
I want to be able to dip in and dip out of lots of different sessions (57)
9.15%
I want to meet current students (52)
8.35%
I want to meet academics and the people that will be teaching me (50)
8.03%
I want to have a taster lecture or workshop to see what the teaching is like (126)
20.22%
My parents/guardians are more interested than me to be honest (37)
5.94%
Other things – I'll tell you in the thread (20)
3.21%

Watched Threads

View All