Storthes hall- Huddersfield accommodation

Any views on the accommodation, what is the best room type and can you choose single sex flats?

i lived there for two years, its terrible. there are rats that live outside the blocks in the bushes and the hot water always seems to turn off for days until they get it fixed. the tap water is undrinkable because it comes from there own quarry. the quarry itself is not maintained properly so occasionally you have black water, literal sediment and muck coming out of your kitchen and bathroom taps, when reception is told they tell you to boil your water and not worry. the venue looks classy but is rarely used and the staff have been there years and are rude people. the maintenance takes weeks to be done and when they do, they knock on your door at early hours. the price paid for the room is totally not worth it. I'm paying £70 a week and i have a studio apartment in the town centre with bedroom and living room, my own dishwasher and private kitchen and on suite bathroom with furnished everything including TV. they charge £90 a week minimum and you have a small smelly room with nothing in it apart from a chair and a wardrobe and the walls are so thin that you never get any sleep. the onsite shop is a joke, there is nothing of substance in there to do your food shopping. its literally just sweets and chocolate and a small fridge with ready made sandwiches. the nearest shop is a 10 minute car drive away. i was stupid to live there for so long and it was the biggest mistake of my student experience. i sincerely advise anyone to stay away from that place and find somewhere better that is worth the money. Oh by the way, don't listen to there promotions either, you getter better deals the later you book, not earlier like they say. last year i booked in december time to ensure my rent at £5 less a week than the year before, this was a bonus for rebooking with them. little did i know that when july time came they started offering free I watches to people who book that month and free rent for the first month!!! when i confronted them about it they basically told me its tough luck and better luck next year. it is literally just a business to these people and there are about 15 people running the whole site so the customer service is shocking and anyone would be wise to avoid storthes hall. i hope you find somewhere perfect for you're student experience.

Hi @johnnn101

We've let DIGS know about your experience at Storthes Hall, have you contacted them directly about these issues?

Sarah - UoH

Hi, i have indeed consulted multiple staff members at different occasions about the situation at storthes hall. the common response was an apology and nothing more, the less common response was complete agreement. The maintenance staff there are fed up of the whole ordeal. they told me the I watches that were promoted last year that i spoke of before, nobody actually received them, apparently they miraculously went missing right before distribution. so not only did they unfairly change the booking policies and promotions in order to induce more custom but they did not even follow up on their promotion, effectively conning every paying resident in that place. the place is beautiful from the outside and its a real shame. they have lost hundreds each year in residents since they opened and not even a near 1 million renovation has made a difference. the problem there is the management and the cut corners approach they pursue. this place is the number one option of the university for first time students and i don't think they realise where they are sending them. its a disgrace and needs some major reform.

Hi John,

Thank you for bringing this to our attention.

Just so that you're aware, whilst DIGS (who manage Storthes) are our preferred, recommended and approved accommodation provider, the University doesn't actually manage any accommodation directly.
To ensure the situation is rectified, we have been in touch with DIGS and they have replied with the response below. We hope you find their response useful and we'd really encourage you to get in contact with the DIGS team directly to chat through your concerns.

Best wishes,
Claire, UoH



Hi John, we are sorry to hear that this is how you feel about your experience living at DIGS, however would like to thank you for your feedback as it always helps us ensure that we make improvements and keep our services to a high standard.

We would really appreciate it if you could spare some time to meet with us and discuss this in person, as some of your points are serious matters that we would endeavour to get ironed out sooner rather than later. We also feel it would be helpful for you to hear how improvements are being made regularly at Storthes Hall.

We massively value our customers feedback at any time of the year and we are so disappointed that this is how you feel after living with us for two years.

We really hope you will take this opportunity to come and discuss this further – if you can send your contact details to [email protected] we can find a time that suits us best.

Thanks and hopefully chat soon.

The DIGS Team

Any views on the accommodation, what is the best room type